# Partner Engagement Specialist, TRANSCOM

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** St. Louis, MO
**Role:** Customer Success
**Salary:** $125k – $150k/yr
**Experience:** 5+ years
**Skills:** Military Planning, Staff Operations, Customer Onboarding, Technical Support, Product Feedback, Troubleshooting, Military Exercises, Top Secret Clearance, Sci Eligibility, Stakeholder Management
**Posted:** 2026-07-01

> Partner Engagement Specialist supporting TRANSCOM to drive Onebrief adoption at military headquarters. Responsibilities include onboarding, training, technical support during exercises, gathering feedback, and building relationships with planners and staff. Requires Top Secret/SCI clearance, extensive military HQ and planning experience, technical aptitude, and customer-facing skills.

## Job Description

## Key Responsibilities
- Execute onboarding engagements, support internal and customer-facing kickoffs to understand use cases, pain points, and technical requirements.
- Build strong relationships with users and mid-level stakeholders to make Onebrief indispensable.
- Adapt standard playbooks to real-world conditions and expand product usage through training and engagement strategies.
- Serve as a reliable "go to person" during exercises and day-to-day operations, providing face-to-face and remote support, troubleshooting issues.
- Respond to incidents by coordinating with customers, product engineering, and infrastructure teams.
- Gather and communicate product feedback from users to the product team; maintain high product proficiency and recommend improvements.
- Develop understanding of customer dynamics to support retention, renewals, and growth opportunities.
- Facilitate usage in working groups, coach staff officers and NCOs, demonstrate how the tool improves clarity and collaboration.
- Adapt instruction and support for different user communities (operations, plans, intel, fires/effects, logistics, communications, cyber, space).

## Requirements
- Top Secret clearance with eligibility for SCI and ability to access DOD facilities.
- Proven experience working closely with military headquarters at tactical, operational, and strategic levels (or comparable government settings).
- Exposure to staff planning through Professional Military Education or service experience.
- Familiarity and experience with major military planning exercises and/or software deployment in sensitive or constrained environments (strongly preferred).
- Experience in customer support (face-to-face and remote), responding to incidents and coordinating with customers, product engineering, and infrastructure teams.
- Technical skills to master the application, troubleshoot common issues, and liaise with customers on most technical matters.
- Demonstrated ability to operate independently in ambiguous environments and large government organizations.
- Strong interpersonal skills: communicate with clarity, influence, and cultivate trust.
- Proactive, adaptable, scrappy, resourceful; comfortable working autonomously or with cross-functional teams in fast-paced or ambiguous settings.
- Obsessed with creating value for users; ambitious, creative problem-solver; learn quickly, work iteratively, seek collaboration.
- Approach work with integrity, intellectual honesty, low ego; communicate frankly, clearly, succinctly.
- Thrive as a self-starter embracing autonomy and ambiguity.

## Nice-to-Haves
- Experience as a skillful planner respected by peers for quick usefulness and good judgement.
- Reputation as a reliable workhorse who pays close attention to detail.
- Intense passion for the mission of improving military staff planning.

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