# Technical Account Manager

**Company:** [n8n](https://hotfix.jobs/companies/n8n)
**Location:** Remote
**Role:** Customer Success
**Skills:** Cloud Infrastructure, Distributed Systems, APIs, Integrations, Platform Operations, Docker, Kubernetes, DevOps, SRE, Workflow Automation, Zapier, Make, Node-Red, Ai/Llm Integrations, SaaS
**Posted:** 2026-08-25

> Own the technical success of strategic enterprise customers by improving the health, scalability, reliability, and performance of their n8n deployments. The role requires customer-facing technical leadership, production troubleshooting, cloud and DevOps expertise, and strong cross-functional collaboration.

## Job Description

## Responsibilities
- Own the technical success of a portfolio of strategic, top-tier customers as their dedicated technical point of contact.
- Lead technical handoffs from Sales Engineering through implementation and ongoing operations.
- Build relationships with technical stakeholders, architects, platform owners, and engineering leaders.
- Assess customer deployments for scalability, reliability, performance, and maintainability risks.
- Recommend platform improvements, upgrades, optimizations, and architectural changes.
- Advise customers on automation and workflow best practices.
- Oversee technical support intake, issue management, critical incidents, and high-severity cases.
- Coordinate responses with Support, Product, Engineering, and Customer Success.
- Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action.
- Triage bugs and feature requests and track them through completion.
- Share customer insights with Product and Engineering and contribute lightweight fixes, workflow improvements, or pull requests where appropriate.

## Requirements
- Experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
- Experience diagnosing performance, reliability, and scalability issues in production environments.
- Ability to communicate complex technical topics to technical and business stakeholders.
- Strong stakeholder management and cross-functional collaboration skills.
- Hands-on DevOps and infrastructure experience with Docker, Kubernetes, self-hosted deployments, and cloud environments.

## Nice-to-haves
- At least 6 months of experience with n8n or similar workflow automation or iPaaS platforms, such as Zapier, Make, or Node-RED.
- Familiarity with AI and LLM integrations, agentic workflows, or AI-enabled business process automation.
- Experience supporting self-hosted and SaaS enterprise customers in complex or regulated environments.
- Experience with open-source, developer-first, or technical platform products.
- Exposure to scaling customer success or TAM programs in a high-growth SaaS or infrastructure company.
- Proactive, consultative approach with strong organization across multiple customer priorities.

## Compensation and Benefits
- Competitive compensation.
- Equity ownership.
- United States benefits include 20 vacation days, 8 sick days, public holidays, medical plans, dental and vision coverage, a no-cost premium HDHP option with a pre-seeded HSA, and a 401(k) plan with a 4% employer match.
- Benefits in Europe follow local country norms, including vacation, health and wellness, pension, and other benefits.

## Similar jobs

- [Payment Success Specialist – Activation](https://hotfix.jobs/jobs/285f9c5f-75a1-47c9-832e-d0116ea7259e) - Weave - Lehi, UT
- [Customer Success Manager, Global Strategic Brands](https://hotfix.jobs/jobs/a9b6e0d5-77d9-4ea3-8d5f-2f9a2abe88b8) - Canary Technologies - New York, NY - $147k – $200k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Customer Success Manager](https://hotfix.jobs/jobs/07be6914-df41-4faa-b650-f0a815134679) - Twilio - Remote - $93k – $116k/yr
- [Event Travel Manager](https://hotfix.jobs/jobs/83c5288c-7428-4676-a03d-480732f881a9) - Navan - Remote - $68k – $72k/yr

**Apply:** https://hotfix.jobs/jobs/b009547f-3ac4-43ff-b845-49a9d61bbc86
**Canonical:** https://hotfix.jobs/jobs/b009547f-3ac4-43ff-b845-49a9d61bbc86