# AV & Event Engineer L2
**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** San Francisco, CA
**Salary:** $86K-$107K
**Experience:** 3+ years
**Skills:** Crestron, Zoom, Google Meet, Microsoft Teams, Webex, Neat, Logitech, Extron, Servicenow, Av Control Systems, Video Conferencing, Crestron Certified Programmer, Certified Technology Specialist
**Posted:** 2026-05-14
> Supports global AV and events for office, remote, and executive needs including equipment management, troubleshooting, remote event production, and conference assistance. Requires 3+ years AV experience, certifications like CTS/CCP, and OS proficiency.
## Job Description
## Responsibilities
- Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues.
- Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.
- Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration.
- Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality.
- Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.
- Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions.
- Research and evaluate new AV tools, software, and equipment, and make recommendations for adoption.
- Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement.
- Collaborate with cross-functional teams, including IT, facilities, and event planning.
- Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.
- Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.
- Collaborate with external vendors for AV equipment procurement, maintenance, and support.

## Qualifications
**Required:**
- Bachelor's degree in a relevant field or equivalent work experience.
- Flexibility to work outside regular business hours.
- Mac OS proficiency and Windows OS familiarity.
- Established understanding of troubleshooting basic signal flow for conference rooms.
- Working knowledge of industry standard equipment (Crestron, Neat, Logitech, etc.).
- 3-6 years experience using AV and Events software such as Zoom, Google Meet etc.
- Certified Technology Specialist (CTS) certification or similar.
- Crestron Certified Programmer (CCP) or Extron AV Associate certification.
- Event Technology Specialist (ETS) certification.
- Project Management Professional (PMP) certification.
- Strong knowledge of AV technologies, including audio systems, video conferencing, projectors, displays, and lighting.
- Familiarity with event management processes.
- Experience with AV control systems (Crestron, Extron).
- Previous experience with remote event support (Zoom, Microsoft Teams, WebEx).
- Experience in writing support documentation.

**Desired:**
- Familiarity with ServiceNow.
- Apple Certified Support Professional (ACSP) or Microsoft Equivalent.
- AVIXA CTS, CTS-D, CTS-I certifications.

## Compensation
Hourly rates based on location:
- Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.: $34.96 - $43.70
- New York, New Jersey, Washington State, California (outside SF Bay): $37 - $46.25
- San Francisco Bay area, California: $41.08 - $51.35
Eligible for corporate bonus, health care, 401(k), paid time off.
**Apply:** https://hotfix.jobs/jobs/av-event-engineer-l2-at-twilio-e9e3a2a6-7d85-4e13-a55e-50441a93a1aa
**Canonical:** https://hotfix.jobs/jobs/av-event-engineer-l2-at-twilio-e9e3a2a6-7d85-4e13-a55e-50441a93a1aa