# Associate - Active Trading Support
**Company:** [Clear Street](https://hotfix.jobs/companies/clear-street)
**Location:** New York, NY
**Salary:** $85K-$105K
**Experience:** 2+ years
**Skills:** Series 7, Series 63, Series 3, Pylon, Pdt Rules, Margin Mechanics, Equities Trading, Options Trading, Futures Trading, Client Support
**Posted:** 2026-04-20
> Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
## Job Description
## Responsibilities
- Front-line support for a retail active trading platform via phone calls, platform support cases, and potentially live chat through Pylon during market hours.
- Handles platform questions, account issues, PDT inquiries, onboarding, and billing.
- Escalates execution/trading issues to trade desk specialists.
- Reports to Active Support Team Lead.

## Experience / Skills
- At least 2 years in fintech or brokerage support.
- Professional trading experience and/or in a trading support function like Operations or Client Services across equities, options, or futures (futures strongly preferred).
- Strong verbal & written communication.
- Calm and composed under emotional pressure.
- Client Service skills, can work to identify and resolve issues.
- Must have active **Series 7** & **Series 63**.
- Active **Series 3** preferred. If not active, must be prepared to pass the exam within 3 months of joining.

## Preferred Experience / Skills
- Experience at a retail trading brokerage.
- Familiarity with retail (active) trading or professional platforms.
- Experience with Pylon or similar support platforms.
- Knowledge of PDT rules, margin mechanics, and order types.

## Compensation
**Base Salary Range**: $85,000 - $105,000 (New York office).
Additional: bonuses, equity, 401k matching, full medical/dental/vision insurance.
**Apply:** https://hotfix.jobs/jobs/associate-active-trading-support-at-clear-street-d4f2a26c-db0a-4a11-85ab-59c0872b489b
**Canonical:** https://hotfix.jobs/jobs/associate-active-trading-support-at-clear-street-d4f2a26c-db0a-4a11-85ab-59c0872b489b