# AI Automation Engineer, Customer Education
**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** New York, NY
**Salary:** $124K-$185K
**Experience:** 5+ years
**Skills:** Python, JavaScript, React, Anthropic Claude, OpenAI API, LLM APIs, Prompt Engineering, Skilljar, Sanity Cms, API Integrations
**Posted:** 2026-06-22
> Build and maintain AI agents and automation pipelines for Harvey Academy and help center. Own LMS/CMS integrations and eliminate content ops bottlenecks using LLM workflows and web technologies.
## Job Description
## What You'll Do
- Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
- Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
- Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
- Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
- Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.

## What You Have
- 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations.
- Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
- Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
- Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
- Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
- Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
- Comfort working in documentation-heavy or content-ops environments.

## Nice to Have
- Familiarity with content governance or audit systems, including automated review triggers and freshness logic.
- Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content.
- Experience coding interactive elements within LMS platforms.
**Apply:** https://hotfix.jobs/jobs/ai-automation-engineer-customer-education-at-harvey-313b977c-2c91-42fb-81ca-be1e34a10753
**Canonical:** https://hotfix.jobs/jobs/ai-automation-engineer-customer-education-at-harvey-313b977c-2c91-42fb-81ca-be1e34a10753