# Customer Success Manager, GSI

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, Seattle, WA, New York, NY, Washington, DC
**Role:** Customer Success
**Salary:** $200k – $265k/yr
**Experience:** 6+ years
**Skills:** Customer Success, Technical Account Management, Solutions Engineering, AI/ML, API Integrations, Claude API, Claude Code, Claude For Enterprise, Change Management, Train The Trainer, Centers Of Excellence, Quarterly Business Reviews, ROI Analysis, Usage Planning, Systems Integrators
**Posted:** 2026-08-17

> Drives enterprise AI adoption and measurable customer value across systems integrator accounts, serving as a strategic and technically fluent advisor. The role requires 6+ years in Customer Success, Technical Account Management, or Solutions Engineering, plus experience with AI/ML, APIs, and consumption- and seat-based products.

## Job Description

## Responsibilities

- Build trusting, strategic relationships with key customer decision makers to understand their business objectives and identify optimization and expansion opportunities.
- Become an expert in Anthropic products across the API, Claude Code, and Claude for Enterprise, guiding customers toward appropriate solutions and best practices.
- Drive usage planning across consumption-based and seat-based products, connecting adoption to realized customer value.
- Monitor usage patterns, identify optimization opportunities, and address underutilization.
- Serve as a thought partner by socializing the product roadmap, increasing awareness of new products, and engaging Product PMs.
- Document and quantify customer value through business outcomes, ROI, and impact metrics.
- Identify new use cases and lines of business, partnering with customers and Sales to expand Claude adoption.
- Develop and execute change-management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
- Own the customer experience across the lifecycle through account and success plans, Quarterly Business Reviews, and primary customer communication.
- Develop scalable engagement strategies and playbooks for the Industry portfolio.

## Requirements and Qualifications

- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
- Experience working with enterprises in Systems Integrator industries.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Experience working with developers, product managers, executives, and end users.
- Experience driving success across consumption-based and seat-based business models.
- Strategic mindset with the ability to identify growth opportunities and create expansion plans.
- Proven experience managing an account portfolio, maintaining relationships, and driving measurable outcomes.
- Strong cross-functional collaboration skills and a customer-focused approach.
- Passion for AI and responsible development of advanced systems.
- Bachelor's degree or an equivalent combination of education, training, and experience.
- Relevant field of study demonstrated through coursework, training, or professional experience.

## Compensation

- Annual compensation range: **$200,000–$265,000 USD**.
- For sales roles, the range represents On-Target Earnings and includes target commissions or bonuses and annual base salary.
- Anthropic currently expects staff to work from one of its offices at least 25% of the time; some roles may require more office time.
- Visa sponsorship may be available depending on the role and candidate.

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