# AI Success Manager

**Company:** [Glean](https://hotfix.jobs/companies/glean)
**Location:** Bengaluru, India
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** SaaS, Single Sign-On, Cloud Platforms, AWS, GCP, Microsoft Azure, Agile, DevOps, Software Development Life Cycle, Project Management, Technical Account Management, Troubleshooting, Process Documentation, Playbooks, Program Management
**Posted:** 2026-06-16

> Leads enterprise AI customer deployments from kickoff through renewal, combining technical configuration, project management, strategic guidance, and escalation ownership. Requires 3–5 years of enterprise SaaS implementation or technical account management experience and availability for US East customer hours.

## Job Description

## Responsibilities
- Help customers achieve business outcomes through AI adoption.
- Lead new customer deployments, including hands-on setup guidance for SSO and connectors.
- Own delivery from kickoff through go-live and renewal, managing stakeholder expectations, timelines, and services budgets.
- Create and execute joint success plans that increase adoption, deepen engagement, and demonstrate measurable business value.
- Manage programs and develop, communicate, and execute tailored project plans.
- Facilitate collaboration across delivery, operations, and technical teams.
- Provide technical guidance and strategic partnership, serving as an escalation manager when needed.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Identify risks or blockers and drive resolution, escalating internally when appropriate.
- Improve onboarding processes, playbooks, and best practices through documentation.
- Contribute actionable feedback to continuous process and product improvements.

## Requirements
- 3–5 years of experience in technical deployment, implementation management, or technical account management for enterprise SaaS customers.
- Understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms and related services.
- Strong analytical, problem-solving, troubleshooting, project management, organizational, and communication skills.
- Experience serving enterprise clients in strategic, consultative, tactical, and hands-on capacities.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Ability to act as a trusted advisor, own escalations, handle ambiguity, and work effectively in a fast-paced, cross-functional environment.
- Technical configuration and troubleshooting experience.
- Strong written and verbal communication skills for technical and non-technical stakeholders.
- Proactive, positive, curious, tenacious, solutions-oriented approach.
- Willingness to work US East customer hours.

## Compensation and Benefits
- Compensation is determined by location, level, job-related knowledge, skills, and experience.
- Certain roles may be eligible for variable compensation, equity, and benefits.
- This is a hybrid role requiring four days per week in the Bangalore office.

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