# Marketplace Operations Manager

**Company:** [WorkWhile](https://hotfix.jobs/companies/workwhile)
**Location:** New York, NY, San Francisco, CA, Seattle, WA
**Role:** Business Operations
**Salary:** $130k – $150k/yr
**Experience:** 3+ years
**Skills:** SQL, Data Analysis, P&L Management, Metrics Dashboards, Forecasting, Cross-Functional Collaboration, Marketplace Operations, Worker Acquisition
**Posted:** 2026-03-31

> Leads P&L and operations for Events & Hospitality marketplace vertical, managing supply-demand matching, forecasting labor needs, and optimizing performance through data analysis and cross-functional strategy. Requires 3+ years experience, SQL proficiency, and bias for action.

## Job Description

## What You'll Do
- Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
- Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
- Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
- Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models
- Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
- Develop the metrics and dashboards to help balance the marketplace and measure success
- Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls

## What We're Looking For
- 3-4+ years experience in a strategic consulting, finance, or early stage startup role
- Ability to drive projects to completion who is excited to own both strategy & execution
- A strong “Bias for action” - you don’t let perfect get in the way of good
- Experience managing cross-functional projects & outcomes
- Proficiency in **SQL** and data analysis is a must
- Commitment to improving the lives of low-wage workers
- Willingness to work a shift once a quarter to keep learning

## Compensation & Benefits
- Competitive base salary + equity in a high-growth, venture-backed company
- Hybrid work culture with office hubs in SF, NY, Seattle & Toronto
- In-person company off-sites
- Medical, dental & vision coverage
- Unlimited PTO
- 401(k) with employer match
- WFH stipend to support your home office setup

## Similar roles

- [Executive Operations, Growth](https://hotfix.jobs/jobs/ef5b3ac2-3271-4570-88b7-8e6ea3d69529) - Mercor - San Francisco, CA - $130k – $180k/yr
- [Sourcing Manager, Contractors & Site Services](https://hotfix.jobs/jobs/64bc83e2-63b1-4d29-8298-ab0031884efc) - Fluidstack - Austin, TX - $130k – $200k/yr
- [Business Operations - Federal](https://hotfix.jobs/jobs/8ebff80e-0c7a-43d4-ba8a-ad165865eb9a) - Nominal - New York, NY - $130k – $200k/yr
- [Solutions Operations Manager - Professional Services/Solutions Engineering](https://hotfix.jobs/jobs/2ebf928c-c65a-42d8-833f-e50aee27728b) - Intercom - San Francisco, CA - $129k – $154k/yr
- [Operations Strategist](https://hotfix.jobs/jobs/55beaa1a-33a7-44e3-9299-a36c8d47f966) - Steno - Remote - $125k – $155k/yr

**Apply:** https://hotfix.jobs/jobs/af9bd5bf-bf49-4ec8-bbc8-e18263e451bc
**Canonical:** https://hotfix.jobs/jobs/af9bd5bf-bf49-4ec8-bbc8-e18263e451bc