# RVP, Priority Support Engineering - EMEA

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Unspecified
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Snowflake, Cloud Architecture, Data Platforms, Artificial Intelligence, SaaS, Enterprise Support, Technical Advisory, Consultative Selling, Revenue Forecasting, Customer Retention, Service-Level Agreements, Workload Analysis, Solutions Engineering, Executive Relationship Management
**Posted:** 2026-06-17

> Leads Snowflake’s EMEA paid support business, owning regional revenue, customer retention, post-sales outcomes, and the Designated Support Engineer organization. The role requires 10+ years in enterprise customer-facing leadership, premium support or technical solution selling experience, and strong Snowflake and cloud expertise.

## Job Description

## Responsibilities

### Serving Customers
- Build deep technical and executive relationships with strategic customers in the region.
- Own customer satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes.
- Lead proactive, advisory-led support through architectural reviews, proactive risk assessments, and recurring-issue root-cause analysis.
- Collaborate with reactive support leadership on case load, response-time performance, incident trends, escalations, and delivery health.
- Identify workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand customer value.
- Own executive sponsorship and the customer narrative for at-risk paid support accounts.

### Sales Cycle for Paid Support Programs
- Own the regional sales cycle for paid support programs with Regional Sales VPs and Solutions Engineering Directors.
- Lead the regional go-to-market motion, including attach to net-new deals, expansion within the existing customer base, and renewal conversion.
- Articulate the value of paid support, scope program fit, and influence the support component of commercial proposals.
- Define and operationalize the handoff from Solutions Engineering, FDE, Engineering Solutions, and Service Delivery to DSE teams.
- Communicate pipeline activity to Global Support and regional Sales leadership.
- Own regional revenue targets for paid support programs.

### Practice Readiness
- Build, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and specialist roles.
- Recruit and develop talent; coach managers in advisory engagement, executive presence, and commercial fluency.
- Communicate pipeline activity and demand forecasts to Resource Management and Delivery.
- Establish weekly forecasts, monthly business reviews, and quarterly customer outcome reviews.
- Contribute to paid support policies, procedures, pricing input, and packaging feedback.
- Monitor performance and coach, counsel, and motivate the team.
- Lead the DSE team as an AI-native function using AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights.

### Technical Expertise
- Demonstrate detailed knowledge of Snowflake product vision, platform architecture, and customer use cases at scale.
- Understand modern data and AI cloud technologies, competitive dynamics, adoption, migration, performance, and cost concerns.
- Apply consultative skills and understanding of paid support engagement models to position the right customer solution.

## Requirements
- 10+ years in enterprise customer-facing roles.
- Experience either leading a paid support, premium services, designated technical advisory, or signature-success organization, or selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company.
- Proven experience with revenue accountability.
- Strong enterprise customer relationship, consultative selling, leadership, forecasting, and technical communication skills.

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