# Senior Renewals Specialist

**Company:** [1Password](https://hotfix.jobs/companies/1password)
**Location:** Remote
**Role:** Account Management
**Salary:** $74k – $104k/yr
**Experience:** 4+ years
**Skills:** Salesforce, Gainsight, SaaS, Renewals, Account Management, Customer Success, Negotiation, Forecasting, Cross-Sell, Upsell
**Posted:** 2026-05-21

> Manage high-value renewals for complex SaaS accounts, negotiate pricing/terms, mitigate churn, and drive expansion with sales and CS teams. Requires 4+ years in renewals/account management and Salesforce/Gainsight proficiency.

## Job Description

## What we're looking for

**Strategic Renewal Ownership**
- Manage the renewal process for high-value, complex customer accounts, including multi-product and custom contracts
- Maintain and strengthen client relationships, proactively addressing retention challenges
- Negotiate and optimize account value; serve as the primary renewal point of contact
- Guide customers through detailed contract discussions and negotiation

**Retention Strategy Execution**
- Apply a consultative approach to proactively mitigate churn risks
- Identify opportunities for account growth through cross-sell and upsell
- Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies

**Customer Relationship Management**
- Build and maintain meaningful relationships with clients
- Understand needs, address concerns, and identify tailored solutions

**Commercial Negotiation**
- Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders
- Strategically reduce discounting by reinforcing product value and aligning on outcomes
- Drive toward standardized pricing and contract terms
- Influence renewal and expansion outcomes through value-based communication

**Data Analysis and Reporting**
- Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities
- Propose tailored renewal strategies to improve retention and customer satisfaction

**Cross-Functional Collaboration**
- Work closely with legal, finance, sales, customer success, and operations
- Ensure smooth execution of renewals and accurate forecasting
- Resolve complex contract or billing issues

**Customer Advocacy & Enablement**
- Educate customers on product value, enhancements, and roadmap alignment
- Capture and communicate feedback to internal teams

**Process & Tool Optimization**
- Ensure renewal agreements are properly documented and compliant
- Contribute to refinement of renewal processes, templates, and tooling
- Serve as subject matter expert for Salesforce and Gainsight; mentor junior team members

## What you can expect

- 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment
- Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
- Proven experience handling complex or strategic renewal and expansion negotiations
- Demonstrated success in reducing discounting, improving renewal profitability, and surfacing cross-sell opportunities
- Excellent communication, relationship-building, and stakeholder management skills
- Proficient in Salesforce, Gainsight, and other tooling
- Outstanding analytical and forecasting skills with proven ability to interpret data to drive decision-making
- Demonstrated experience working collaboratively with cross-functional teams

## Similar roles

- [Senior Associate, Account Manager](https://hotfix.jobs/jobs/8f72c4c7-1834-4f6d-aece-0cdcac5ef8c1) - Vestwell - New York, NY - $70k – $80k/yr
- [Sr. Client Partner, Leave Coverage Program](https://hotfix.jobs/jobs/595b58a0-0b25-45ca-b64f-e9274f9a809b) - Pinterest - New York, NY - $79k – $163k/yr
- [Sr. VIP Relationship Manager](https://hotfix.jobs/jobs/3181f8e3-3212-4e41-8d2a-a4795edb5b3b) - Kraken - Remote - $83k – $167k/yr
- [Senior Account Manager](https://hotfix.jobs/jobs/9ef4c533-083a-4efe-9e68-2cc54d10a0b8) - TheGuarantors - Remote - $85k – $100k/yr
- [Sr. Regional Account Manager](https://hotfix.jobs/jobs/f9b05815-9e70-4e8f-b1cf-60b21aa7b2d7) - Hopskipdrive - Remote - $90k – $170k/yr

**Apply:** https://hotfix.jobs/jobs/af2350d8-9fb2-4791-bd79-d105a450b947
**Canonical:** https://hotfix.jobs/jobs/af2350d8-9fb2-4791-bd79-d105a450b947