# Staff Technical Customer Success Manager

**Company:** [Kong](https://hotfix.jobs/companies/kong)
**Location:** Remote
**Role:** Customer Success
**Salary:** $160k – $200k/yr
**Experience:** 7+ years
**Skills:** Kubernetes, Containers, Microservices, api management, DevOps, CI/CD, cloud computing, iaas, SaaS, Open Source, APIs, artificial intelligence
**Posted:** 2026-08-05

> This role manages and grows a portfolio of commercial customers by driving adoption, technical outcomes, and strategic use of Kong’s API and AI connectivity platform. The ideal candidate brings customer-facing experience in SaaS or infrastructure software and expertise in cloud-native technologies, API management, and DevOps.

## Job Description

## Responsibilities
- Coach customers throughout their lifecycle while collaborating with Customer Experience teams to ensure customer outcomes.
- Help customers create an AI- and API-optimized vision for their future, with Kong’s solutions supporting their path forward.
- Define adoption plans, post-sales engagement, and recommended practices.
- Work with Sales and Product teams to maximize customer value from Kong’s solutions.
- Innovate tooling and processes to improve team efficiency.
- Support innovative customer projects.
- Become a subject-matter expert on Kong products and technologies and apply that knowledge to real-world customer usage.
- Collaborate with peers, business partners, and cross-functional groups.

## Requirements
- Builder’s mentality and ability to solve complex problems for customers and internal teams.
- Experience managing a portfolio of commercial customers and identifying opportunities for automated customer engagement.
- Strong passion for technology and customer growth.
- Self-starter with strong organizational skills and the ability to drive customer outcomes.
- Understanding of complex technology environments.
- Strong self-awareness and communication skills.
- Proven experience in customer-facing, technically advanced environments, such as SaaS, open-source, or infrastructure software companies.
- Solid understanding of cloud-native technologies, including containers, Kubernetes, and microservices.
- Foundational understanding of API management.
- Understanding of DevOps, CI/CD, and cloud computing infrastructure as a service (IaaS).

## Similar roles

- [Staff Customer Success Manager](https://hotfix.jobs/jobs/0dc08490-9422-46ea-9c45-2f6b9866b66f) - Checkr - San Francisco, CA - $169k – $199k/yr
- [Partner Engagement Manager, Joint Staff](https://hotfix.jobs/jobs/9ce5bf8b-65e5-4d66-937f-742b6d454c55) - Onebrief - Washington, DC - $150k – $180k/yr
- [Staff Applications Engineer, Learning & Development (R5053)](https://hotfix.jobs/jobs/70e3fd53-1c53-486f-8a7d-ab87023938c7) - Shield AI - San Diego, CA - $150k – $230k/yr
- [Staff Developer Success Engineer - East](https://hotfix.jobs/jobs/ffe1ca2c-2f3e-46b8-a205-47ca8292b0d5) - Temporal - Remote - $170k – $215k/yr
- [Technical Account Manager, Enterprise](https://hotfix.jobs/jobs/84f7bbd5-b34c-4781-b4f6-1c2c165b3297) - Orb - San Francisco, CA - $145k – $195k/yr

**Apply:** https://hotfix.jobs/jobs/af0c9e21-a5a4-4bb4-8c68-8e8716a31fe8
**Canonical:** https://hotfix.jobs/jobs/af0c9e21-a5a4-4bb4-8c68-8e8716a31fe8