# Solutions Architect

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Austin, TX, New York, NY, San Francisco, CA
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** APIs, Integrations, System Design, HRIS, ERP, Workato, Mulesoft, Okta, Active Directory, Snowflake, Databricks
**Posted:** 2026-04-29

> Post-sales Solutions Architect owning technical strategy for enterprise customers, guiding system architecture, integrations, and platform adoption to drive retention and expansion. Requires 5+ years in solutions architecture or similar with enterprise SaaS experience.

## Job Description

## What You Will Do

### Own Technical Strategy for Enterprise Customers
- Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering
- Guide customers on system architecture, integrations, data flows, and platform best practices
- Help customers plan for scale and future-state use cases

### Drive Implementation Quality & Platform Adoption
- Ensure alignment between what was sold and what is implemented
- Support complex deployments and configuration decisions
- Identify opportunities to expand usage across workflows, integrations, and custom solutions

### Lead Technical Engagements
- Run architecture reviews, workshops, and solution sessions
- Diagnose gaps in customer implementations and recommend improvements
- Translate business requirements into clear, scalable technical solutions

### Evangelize Rippling as the System of Record
- Continuously position Rippling as the central platform for managing and automating business processes
- Engage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shift
- Reframe Rippling’s value from point solutions to a broader platform strategy
- Partner with Account Managers to identify and support expansion opportunities through technical validation and solutioning

### Partner Cross-Functionally
- Work closely with Account Management, Implementation, Product, and Engineering teams
- Provide actionable product feedback based on customer needs
- Support escalations by identifying root causes and driving resolution

### Drive Long-Term Customer Outcomes
- Proactively identify risks and opportunities within accounts
- Help customers optimize their systems and improve operational efficiency
- Contribute to retention, expansion, and overall customer success

## Qualifications

### Required
- 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles
- Experience working with enterprise SaaS customers, preferably in a post-sales capacity
- Strong understanding of **APIs**, integrations, and system design
- Ability to translate business requirements into technical solutions
- Experience influencing stakeholders across technical and business functions

### Preferred
- Experience with **HRIS**, **ERP**, or similar business systems
- Familiarity with integration platforms (e.g., **Workato**, **Mulesoft**)
- Experience with identity systems (e.g., **Okta**, **Active Directory**)
- Exposure to data platforms (e.g., **Snowflake**, **Databricks**)

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