# Solutions Architect - AI Infrastructure

**Company:** [Prime Intellect](https://hotfix.jobs/companies/prime-intellect)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $200k – $275k/yr
**Experience:** 2+ years
**Skills:** AI Infrastructure, Gpu Infrastructure, Cloud Systems, DevOps, Customer Success, Technical Account Management, Automation, Service-Level Agreements, Billing Operations, Procurement, Model Training
**Posted:** 2026-07-08

> Own customer onboarding, deployment, account health, and operational systems for AI infrastructure customers. The role requires 2–5 years in customer success, technical account management, operations, or a similar cross-functional function, with strong technical communication and process-building skills.

## Job Description

## Responsibilities
- Serve as the primary point of contact for customers running AI workloads on company infrastructure.
- Own customer onboarding and deployment coordination from post-sale through production readiness.
- Build trusted customer relationships and proactively manage issues, risks, and escalations.
- Partner with engineering and operations to translate customer needs into internal action.
- Build and improve systems for customer onboarding, deployment tracking, escalation management, and account health.
- Convert repetitive manual workflows into streamlined processes, tooling, or automation.
- Define operating cadence, support infrastructure, and service models for technical customer accounts.
- Track billing, contract milestones, renewals, infrastructure commitments, deployment timelines, and customer-specific requirements.
- Coordinate across customers, finance, engineering, and leadership to manage accounts end-to-end.

## Requirements
- 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role.
- Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers.
- Comfort working directly with customers and internal technical teams.
- Strong organization, attention to detail, written and verbal communication, and ownership.
- Ability to manage multiple workstreams and operate flexibly when customer needs require urgency.
- Willingness to build processes from the ground up in a fast-moving environment.

## Nice-to-Haves
- Experience with infrastructure, cloud, DevOps, or enterprise technical products.
- Familiarity with SLAs, support operations, billing, procurement, or contract administration.
- Exposure to AI/ML infrastructure, model training environments, or GPU-based products.
- Experience in startups or high-growth environments.

## Compensation
- $200,000–$275,000 cash compensation plus equity incentives.
- Flexible work environment.
- Visa sponsorship and relocation support.
- Professional development budget.
- Team off-sites and conference attendance.

## Similar jobs

- [Applied AI Engineer](https://hotfix.jobs/jobs/d84310aa-7816-4eaa-a9ea-aec420179e79) - Retell AI - San Francisco, CA - $200k – $300k/yr
- [Forward Deployed Engineer](https://hotfix.jobs/jobs/54b7ff0a-a23b-49b9-9d10-9077454878ca) - Baseten - San Francisco, CA - $200k – $400k/yr
- [Forward Deployed Engineer - New Grad](https://hotfix.jobs/jobs/780e7234-569f-4fcd-8f35-c6b08b29b661) - Domino - Remote - $150k – $165k/yr
- [Forward Deployed Engineer](https://hotfix.jobs/jobs/46b18f95-aaed-414f-8670-e013d41b7a7c) - Retell AI - Redwood City, CA - $150k – $260k/yr
- [Forward Deployed Engineer](https://hotfix.jobs/jobs/dc45c40d-a40b-4277-8a5e-2c5e0aa0ff8b) - Standard Template Labs - New York, NY - $140k – $200k/yr

**Apply:** https://hotfix.jobs/jobs/aecc47c1-3714-4ec1-8c80-4649c2ff6372
**Canonical:** https://hotfix.jobs/jobs/aecc47c1-3714-4ec1-8c80-4649c2ff6372