# Software Engineer, Forward Deployed

**Company:** [Folio](https://hotfix.jobs/companies/folio)
**Location:** Remote
**Role:** Fullstack Engineering
**Experience:** 5+ years
**Skills:** Ruby on Rails, Hotwire, TypeScript, React, Node.js, Postgres, AWS, APIs, System Integrations, Data Pipelines
**Posted:** 2026-04-27

> Builds and deploys custom integrations for hotel partners' ERP and property management systems, owning the full customer technical journey from discovery to production. Full-stack generalist with 5+ years experience in ambiguous environments and strong communication skills.

## Job Description

## Responsibilities
- Drive end-to-end implementations and solutions: Partner directly with hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools.
- Own the customer technical journey: Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. Understand user pain points, scope product specs, and design and build software.
- Build scalable integration frameworks: Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs.
- Enable rapid onboarding: Contribute to hotel onboarding initiative by identifying patterns across implementations and building features that reduce time-to-value for new partners.
- Shape the product roadmap: Surface unmet needs from direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers.
- Develop strategic partnerships with sales and go-to-market teams: Work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels.

## Requirements
- 5+ years of hands-on experience shipping production systems, with a track record of driving customer outcomes from concept to deployment.
- Comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization.
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve.
- Full-stack generalist equally adept with client-side and server-side technologies.
- Experience with system integrations, APIs, and building reliable data pipelines between enterprise systems.
- Excel at technical communication - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives.
- Experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments.

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