# Technical Program Manager

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $160k – $200k/yr
**Experience:** 4+ years
**Skills:** Program Management, Cross-Functional Collaboration, Risk Management, Dependency Management, LLMs, Conversational AI, Technical Fluency, Stakeholder Alignment, Roadmap Planning, Agile Methodologies
**Posted:** 2026-04-24

> Owns end-to-end delivery of complex customer deployments and internal cross-functional programs for enterprise readiness. Drives operational excellence across Engineering, Product, Security, and GTM teams with 4-6+ years TPM experience and technical fluency. Requires strong influence skills in ambiguous environments.

## Job Description

## Responsibilities
- Partner with forward-deployed team to drive operational excellence and program management for complex customer implementations end-to-end, aligning scope, sequencing dependencies, managing risk, and ensuring smooth handoffs.
- Translate customer requirements and feedback into structured program plans, working with GTM and Product to prioritize asks, map to delivery roadmaps, and track execution.
- Drive internal cross-functional programs (e.g., model lifecycle management, security/compliance buildouts, external certifications) from kickoff to completion, aligning stakeholders without direct authority.

## Requirements
- 4-6+ years as technical program manager or in product/engineering operations, owning complex enterprise deployments or large-scale internal initiatives.
- Track record running high-stakes customer implementations or feature builds at design-partner/strategic-deal level with ambiguous/evolving scope.
- Ability to drive programs without authority using outcome-oriented, collaborative approach.
- Structured approach to ambiguity: define scope, sequence dependencies, surface blockers.
- Technical fluency to engage with engineering teams, ask right questions, translate between technical/business contexts.
- Exceptional written/verbal communication skills.

## Nice-to-Haves
- Hands-on experience with LLMs or conversational AI.
- Track record moving programs through legal, security, engineering, and customer approval gates.

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