# Partner Success Associate

**Company:** [TheGuarantors](https://hotfix.jobs/companies/theguarantors)
**Location:** Florida
**Role:** Account Management
**Salary:** $70k – $80k/yr
**Experience:** 2+ years
**Skills:** HubSpot, CRM, Account Management, Client Training, Presentations, B2B Sales, KPI Tracking, Customer Feedback Collection
**Posted:** 2026-06-24

> Support and train multifamily clients on lease guarantee products through virtual and in-person account management, presentations, and pipeline monitoring. Requires 2+ years in training or account management.

## Job Description

## Responsibilities
- Service and support existing and new contracted clients
- Perform in-person and virtual presentations with leasing agents and property managers
- Monitor B2C referral pipeline and support B2B clients as their residents consider services
- Train clients on products and ensure full understanding via phone, email, or in-person
- Meet or exceed assigned quota & KPIs on a monthly basis
- Collect customer feedback on product, process and pricing changes
- Maintain customer records in CRM
- Hold site visits with partner buildings in your vicinity
- Help with local in-person events
- Occasional travel to headquarters in NYC

## Requirements
- Self-starter: able and excited to take initiative on what’s needed for your client
- Comfortable presenting in front of large and small groups
- 2+ years in a training or account management role
- Strong written and verbal communication skills
- Ability to work under pressure, organize, and prioritize responsibilities and client requests

## Nice to Have
- Experience with Hubspot
- 2+ years in the multifamily industry
- Prior experience in leasing, property management, or brokerage

## Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)
- Competitive salary

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