# Onboarding Operations Specialist 1

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Business Operations
**Experience:** 1+ years
**Skills:** Kyc, Fraud Prevention, Quality Assurance, Compliance, Risk Assessment, Workflow Optimization, Servicenow, Zendesk, Slack, Google Workspace, Microsoft 365, Sla Management, Process Documentation, Project Coordination
**Posted:** 2026-08-19

> Reviews and improves customer onboarding verification processes, including KYC checks, fraud prevention, quality assurance, escalations, and workflow optimization. Requires 1–2 years of operations and customer-facing experience, strong prioritization and communication skills, and comfort working remotely.

## Job Description

## Responsibilities
- Review verification submissions for compliance, conduct KYC checks, verify brand legitimacy, and analyze digital footprints to prevent fraud.
- Perform quality assurance on AI-generated decisions and agent-resolved submissions for accuracy, consistency, and compliance.
- Analyze verification processes and appeals to identify patterns, optimize workflows, and mitigate risks.
- Handle escalations for complex verification cases and collaborate with internal teams to resolve issues.
- Streamline onboarding, improve compliance enforcement, and align on best practices.
- Maintain process documentation and support team efficiency.
- Provide prompt, high-quality support via email, Slack, and ServiceNow.
- Manage high-volume inquiries, meet SLAs, and balance multiple priorities.
- Monitor onboarding progress, troubleshoot verification issues, and guide internal teams and customers.
- Travel occasionally for project or team meetings as needed.

## Requirements
- Ability to work effectively in a remote environment with strong time management, self-discipline, and communication skills.
- Availability to work Monday through Friday during designated Central Time hours.
- 1–2 years of experience in an operations and customer-facing role with cross-functional collaboration.
- Strong prioritization, workload management, and SLA management skills.
- Excellent verbal and written communication, attention to detail, problem-solving, and critical-thinking skills.
- Customer-centric, adaptable, collaborative, self-motivated, and receptive to feedback.

## Nice-to-haves
- Familiarity with Google Workspace and Microsoft 365.
- Experience with ServiceNow, Zendesk, Slack, or similar workflow and collaboration platforms.
- Experience conducting KYC checks, verifying brand legitimacy, and analyzing digital footprints.
- Quality assurance experience in process review, improvement, and compliance.
- Project coordination experience and the ability to manage multiple priorities.

## Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare benefits.
- Retirement savings program.
- Additional benefits vary by location.

## Similar jobs

- [Founders Associate](https://hotfix.jobs/jobs/f251800b-651b-4d4a-a5f0-1e8974a6c72a) - Improbable - Remote
- [Onboarding Operations Specialist 1](https://hotfix.jobs/jobs/52de5d15-ae3f-438d-8f86-1e7fae04880a) - Twilio - Remote
- [Fraud & Dispute Ops Specialist](https://hotfix.jobs/jobs/f7b06598-2d64-430d-a56a-a033c4889f1b) - Imprint - Remote - $52k – $52k/yr
- [Compliance Operations Specialist 1](https://hotfix.jobs/jobs/1d199584-7e25-453f-af57-fdff0d412f4f) - Twilio - Remote
- [Partner Operations Manager](https://hotfix.jobs/jobs/4304fd99-7189-4161-b8c5-3055876c619d) - Ascertain - Remote - $85k – $95k/yr

**Apply:** https://hotfix.jobs/jobs/ae42590f-f27e-4bca-8e3f-1cb1476c4f60
**Canonical:** https://hotfix.jobs/jobs/ae42590f-f27e-4bca-8e3f-1cb1476c4f60