# Senior Solutions Architect

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** Technical Discovery, Pre-Sales, Solution Design, Proof Of Concepts, Rfps, Security Reviews, Value Presentations, Product Management, Engineering Collaboration, Customer Relationship Management
**Posted:** 2026-07-20

> The Solutions Architect guides customers through technical discovery, solution design, value demonstrations, and proof-of-concept delivery throughout the sales cycle. The role requires at least five years of technical pre-sales experience, strong communication skills, and the ability to translate complex business needs into tailored AI-powered solutions.

## Job Description

## Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
- Conduct value-based solution reviews and in-depth technical sessions.
- Design and lead tailored proof-of-concepts (POCs) that showcase Fin's capabilities.
- Serve as the primary resource for RFPs and customer security questions, using standardized materials and escalating complex issues.
- Collaborate with Product and Engineering to represent the customer voice and provide feedback for product planning.
- Build customer trust by approaching challenges with empathy and curiosity.
- Improve processes and contribute to a best-in-class Solutions Engineering playbook.
- Commit to customer success by ensuring lasting value and proactively addressing challenges.
- Travel occasionally as needed.

## Requirements
- At least 5 years of experience in a technical pre-sales role managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Independent problem-solving skills and ability to collaborate effectively.
- Proven time-management skills in a dynamic environment.
- Ability to identify and communicate value propositions throughout the sales cycle.
- Ability to translate complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and complex security questions.
- Excellent communication and interpersonal skills, with empathy and curiosity.
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks.
- Collaborative mindset and commitment to team and company success.

## Benefits and Compensation
- Competitive salary and equity in a fast-growing startup.
- Lunch provided every weekday, plus snacks and a fully stocked kitchen.
- Regular compensation reviews.
- Unlimited access to Claude Code and other AI tools.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks are standard; Windows devices are available for certain roles.
- Hybrid working policy requiring employees to be in the office at least three days per week.

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