# Advanced Application Platform Support Specialist
**Company:** [Viz.ai](https://hotfix.jobs/companies/vizai)
**Location:** Remote
**Salary:** $67K-$96K
**Experience:** 2+ years
**Skills:** AWS, Linux, Grafana, Jenkins, Dicom, Pacs, Coralogix, Sfdc, iOS, Android
**Posted:** 2026-05-14
> Provides advanced technical support to external customers for the Viz.ai healthcare AI platform, troubleshooting issues across Linux VMs, AWS infrastructure, networks, and medical imaging systems. Collaborates with IT teams, monitors alerts, and contributes to product improvements via customer feedback.
## Job Description
## Responsibilities
- Provide technical support for external technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks.
- Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues.
- Monitor/support 24×7×365 hosted Linux VMs and AWS cloud integrations; interpret Grafana alerts and resolve or escalate with hospital IT teams.
- Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback.
- Triage a wide range of issues across hardware, software, network connectivity, clinical applications, desktops, laptops, mobile devices, and peripherals.
- Utilize internal tools (Jenkins/Grafana/AWS configs) to resolve DICOM, PACS, TCP/IP routing, algorithm performance, and Viz software issues.
- Analyze Coralogix logs for system performance/data processing.
- Create/maintain documentation in ticket management system (SFDC), Knowledge Base articles, and troubleshooting guides.

## Requirements
- 2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers.
- Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement.
- Hands-on experience with local and cloud networking, **Amazon Web Services (AWS)**, virtualization, and iOS/Android mobile applications.

## Preferred
- **Linux** system administration experience.
- Healthcare interface/integration and medical imaging (**DICOM**) experience.
- Experience supporting FDA-regulated software as a medical device (SaMD).

## Compensation
- Hourly Range: **$31.00 - $41.00**. Compensation includes hourly rate and stock options.
**Apply:** https://hotfix.jobs/jobs/advanced-application-platform-support-specialist-at-vizai-8c0066b6-2a6e-4bcd-bbca-dbd777c8ed2c
**Canonical:** https://hotfix.jobs/jobs/advanced-application-platform-support-specialist-at-vizai-8c0066b6-2a6e-4bcd-bbca-dbd777c8ed2c