# Outcomes Architect, UKI

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** London, United Kingdom
**Role:** Customer Success
**Skills:** Notion, Artificial Intelligence, Workflow Design, Workflow Adoption, Customer Adoption, Value Realization, Renewals, Expansion Strategy, Solutions Consulting, Stakeholder Management, Program Management, ROI Analysis, Technical Implementation, Account Strategy, Customer Success
**Posted:** 2026-07-28

> The Outcomes Architect helps named B2B software customers adopt Notion, realize measurable value, and achieve renewal and expansion outcomes. The role combines customer discovery, workflow configuration, success planning, commercial awareness, and cross-functional coordination.

## Job Description

## Responsibilities
- Drive workflow adoption and value realization for a book of named accounts.
- Contribute to net revenue retention through predictable renewals, expansion pipeline, and proactive product adoption.
- Partner with Solutions Consultants on expansion and renewal strategy, including ownership of commercial opportunities for flat and at-risk renewals.
- Define and maintain mutual success plans that guide customers through AI transformation and demonstrate ROI to executive stakeholders through periodic business reviews.
- Facilitate use-case consultations, guide continuous solution design, identify workflow opportunities, and increase customer value.
- Identify opportunities to engage Services for complex or technical implementations and partner with the Services team through delivery.
- Develop deep knowledge of Notion and the broader AI ecosystem to help customers build durable systems and new ways of working.
- Help build and deliver Outcomes Architect programs that generate customer and business outcomes across the installed base.

## Requirements
- Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
- Technical fluency and trusted-advisor presence, with the ability to co-design, configure, and troubleshoot Notion workspaces and workflows.
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
- Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
- Strong program and stakeholder management skills, including managing success plans, timelines, risks, and customer commitments across multiple accounts.
- Agency, urgency, customer empathy, and the ability to structure ambiguous problems and help teams move from ideas to working systems.
- Strong interest in AI and willingness to build with new tools and learn new ways of working.

## Nice-to-haves
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path.
- Experience working in shared account ownership models with sales, solutions, support, or implementation teams.
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

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