# Technical Program Manager

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** New York, NY
**Role:** Technical Program Management
**Salary:** $151k – $189k/yr
**Skills:** Airtable, Linear, Google Sheets, Forecasting, Analytics, Stakeholder Management, Process Documentation, SOPs, Reporting Dashboards, Resource Planning
**Posted:** 2026-05-08

> Owns program-level planning, demand forecasting, staffing validation, and opportunity ingest for priority accounts. Drives operational improvements through scalable tools, standardized processes, and cross-functional coordination in a high-growth ops environment.

## Job Description

## Key Responsibilities

### Demand Forecasting
- Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity.
- Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
- Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments.
- Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.

### Staffing & Resource Planning
- Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
- Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
- Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
- Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.

### Opportunity Forecast & Ingest
- Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
- Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF).
- Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.

### Account Intelligence & Systems Enablement
- Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
- Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
- Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
- Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.

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