# Account Manager

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Milan, Italy
**Role:** Account Management
**Salary:** €35k – €48k/yr
**Experience:** 2+ years
**Skills:** Salesforce, Supply Chain, Logistics, Freight Forwarding, Account Management, Strategic Account Planning, Consultative Selling, Cross-Selling, Client Onboarding, Standard Operating Procedures, Business Acumen, Problem Solving
**Posted:** 2026-07-09

> Manages and grows client relationships across supply chain and logistics accounts, driving retention, expansion, product adoption, onboarding, and strategic reviews. Requires 2–4 years of client-facing or account management experience, strong business acumen, and a consultative selling approach.

## Job Description

## Responsibilities
- Cultivate and grow relationships with key business stakeholders to empower clients and deepen their relationship with Flexport.
- Meet regularly with clients to monitor account health and improve their experience.
- Identify, develop, and close upsell, cross-sell, and renewal opportunities.
- Monitor client financial health and payment schedules.
- Lead client onboarding and create standard operating procedures.
- Scope and guide implementation stages and timelines for new opportunities and clients.
- Monitor client metrics, coordinate with Global Operations teams, address escalations, and resolve client issues.
- Prepare and present quarterly strategy reviews.
- Drive product adoption among client stakeholders.
- Review and document client success criteria as needs evolve.
- Expand supply chain process knowledge through training.
- Maintain account health data in Salesforce.

## Requirements
- 2–4 years of experience in sales, account management, or a client-facing role.
- Background in logistics, freight forwarding, or supply chain preferred.
- Client-centric approach with strong strategic account-planning skills.
- Hands-on, process-oriented, structured thinking and strong problem-solving skills.
- Strong attention to detail and ability to use metrics to identify opportunities.
- Strong business acumen.
- Proven track record of cross-selling or selling a product.
- Consultative approach focused on customer growth.

## Compensation and Benefits
- Gross annual base salary: €35,200–€48,400 EUR.
- 22 vacation days, plus paid permits and other time off.
- Lunch compensation up to €12 per day.
- Health and life insurance.
- Statutory pension contributions.
- Employee assistance program.
- Equity program.
- Parental leave benefit.
- The role is covered by the applicable Italian collective bargaining agreement for logistics, freight transport, and forwarding.

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