# Strategic Project Lead

**Company:** [Mercor](https://hotfix.jobs/companies/mercor)
**Location:** Mexico City, Mexico
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** Project Management, People Management, Stakeholder Management, Customer Relationships, Data Analysis, Problem Solving, AI Workflows, Machine Learning, Strategic Planning
**Posted:** 2026-09-09

> Leads complex AI-related customer projects from planning through delivery, manages project associates and expert contributors, and develops customer relationships. Requires 3–6 years of experience, strong analytical and communication skills, and demonstrated ownership of complex workstreams.

## Job Description

## Responsibilities
- Lead high-impact projects for leading AI labs and technology companies.
- Own projects end to end, from customer conversations through successful delivery.
- Translate complex customer needs into clear plans and support effective execution.
- Lead and develop Strategic Project Associates.
- Coordinate large groups of domain experts across software engineering, medicine, law, science, and business.
- Build trusted customer relationships and serve as a primary point of contact.
- Use data and structured problem-solving to identify challenges and improve performance.
- Ensure projects meet standards for quality, speed, and customer experience.
- Collaborate with Operations, Engineering, and Machine Learning teams to improve workflows.
- Identify opportunities to expand successful projects and create additional customer value.

## Requirements
- 3–6 years of professional experience.
- Experience owning and delivering complex projects in fast-moving or demanding environments.
- Experience managing people, leading teams, or coordinating multiple stakeholders.
- Strong problem-solving, analytical, prioritization, and structured-thinking skills.
- Excellent written and verbal communication skills in English.
- Confidence working with customers and communicating progress, challenges, and recommendations.
- Comfort using data, learning new systems, and understanding AI-enabled workflows.
- Intellectual curiosity, initiative, adaptability, low ego, and openness to feedback.
- Ambition and willingness to learn, grow, and take on increasing responsibility.
- Technical or coding experience is not required.

## Nice to Have
- Experience in startups, consulting, strategy and operations, product, engineering, data, technology, entrepreneurship, Chief of Staff roles, customer-facing positions, or people management.
- Enthusiasm for using AI tools while critically evaluating their output.

## Compensation and Benefits
- Competitive salary.
- Performance-based bonus structure.
- Meaningful equity ownership.
- Benefits above those required by Mexican law.

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