# Customer Success Manager

**Company:** [OpenRouter](https://hotfix.jobs/companies/openrouter)
**Location:** Remote
**Role:** Customer Success
**Skills:** AI Infrastructure, LLMs, Api Platforms, SaaS, Model Routing, Token Optimization, ROI Analysis, Quota Ownership, Enterprise Account Management, Usage Analytics
**Posted:** 2026-06-18

> Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.

## Job Description

## Key Responsibilities
- **Strategy and Adoption**: Get into the weeds of what customers are building. Create plans that help customers use OpenRouter to its full potential, whether building AI agents or coding tools.
- **Revenue and Outcome Ownership**: Own revenue lifecycle for Enterprise accounts. Lead commercial talks, drive expansions, and help customers grow usage across product lines.
- **Strategic & Tactical Execution**: Present ROI analyses to CTOs and dive into API documentation to help engineers optimize model routing. Translate between strategic and technical contexts.
- **Value Realization**: Define and track "Success Criteria" for every customer. Turn abstract AI goals into concrete ROI metrics.
- **The Feedback Loop**: Act as the data-focused voice of the customer for GTM, Product, and Engineering teams. Distill learnings and friction points into roadmap priorities.

## Requirements
- AI-Native DNA: Previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). Understand nuances of tokens, latency, context windows, and model routing.
- Technical Platform Expertise: Background in technical SaaS or API-first platforms. Comfortable talking to developers and product managers.
- Revenue Focused: Proven track record of owning a quota. Comfortable navigating procurement, legal, and executive stakeholders.
- Playbook Builder: Build systems and guides that scale to thousands of customers.
- Strategic Agility: Zoom between 10,000-foot market view and tactical implementation details.
- Commercial Grit: Proactive mindset on renewals and expansions.
- Analytical Rigor: Use data to analyze usage trends, predict churn, and identify upsell opportunities.

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**Canonical:** https://hotfix.jobs/jobs/ad0d8af5-5c15-4a63-9deb-66c58ddb1dcc