# Client Experience Manager

**Company:** [Tixr](https://hotfix.jobs/companies/tixr)
**Location:** Remote
**Role:** Customer Success
**Salary:** $75k – $85k/yr
**Experience:** 5+ years
**Skills:** HubSpot, Notion, Slack, Google Apps, Ticketing Platforms, Event Management, Client Relationship Management, Account Management, CRM, Project Management
**Posted:** 2026-04-23

> Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.

## Job Description

## Key Responsibilities

### Client success and relationship building
- Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
- Proactively communicate with clients to understand their goals, challenges, and upcoming initiatives.
- Monitor client engagement and platform usage to identify opportunities for improved adoption, satisfaction, and account growth.
- Identify and pursue upsell and expansion opportunities where they align with client goals.

### Day-to-day client management
- Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
- Monitor and resolve client tickets promptly and effectively, ensuring a high standard of service.
- Build client events as necessary on the Tixr platform.
- Own coordination across internal teams to ensure client needs and goals are met on time.
- Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits.
- Engage with the Director of Accounts on issue escalation, strategic guidance, complex financial or reporting needs, and account-level risk mitigation.

### Collaboration with internal teams
- Partner with Technical Solutions Managers to resolve product-specific, onsite, or technical challenges for clients.
- Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success.
- Provide the Director of Accounts with regular insight into the health and status of client relationships.
- Escalate complex issues to the appropriate internal teams and ensure timely resolution.
- Share client feedback with Technical Solutions Managers and Support teams to help enhance platform functionality and the overall client experience.

### Operational Excellence
- Manage client projects, timelines, event builds, and deliverables, ensuring all commitments are met.
- Maintain clear and organized client records in Notion and HubSpot, documenting interactions and updates.
- Identify and implement process improvements to optimize client success workflows.

## Qualifications

### Required
- 5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS
- Excellent communication, negotiation, and presentation skills
- Strong problem-solving and analytical skills with high attention to detail
- Strong organizational skills and the ability to deliver a high level of customer service
- High ethical standards with a commitment to transparent and fair client interactions
- Open to feedback, adaptable, and committed to continuous learning
- A bachelor's degree in business or a related field
- Ability to travel up to 20% of the time and to work on weekends as needed

### Preferred
- Proficiency in HubSpot, Notion, Slack, and Google Apps
- Experience building and managing events, reporting, and digital marketing within a primary event ticketing platform

## Perks
- Salary Range: $75,000 - $85,000 / Year + Bonus + Equity
- 100% Remote (Okay with Hybrid Optional)
- Paid Health benefits (Dental, Vision, Life Plans)
- Flexible Vacation
- 401k (50% Match up to 3%)
- Education Stipend
- Paid Holidays & Birthdays Off
- Parental Leave
- Ticket Hookups!

## Similar roles

- [Partner Success Manager](https://hotfix.jobs/jobs/5427e39e-6da1-4b96-89c5-52b244c6a55b) - TheGuarantors - New York, NY - $75k – $85k/yr
- [AI Implementation Specialist](https://hotfix.jobs/jobs/76cd9bf1-6b0c-4fd6-abb8-c87d7f2d10c9) - Raspberry AI - Remote - $75k – $95k/yr
- [Implementation Manager](https://hotfix.jobs/jobs/1f56d99a-6d7d-491d-b701-9e21106430b8) - Broccoli AI - Remote - $75k – $100k/yr
- [Scaled Operations & Success Specialist](https://hotfix.jobs/jobs/a86e5dab-5cbf-485f-81c4-03f9e46c1ae1) - Rippling - San Francisco, CA - $75k – $140k/yr
- [Customer Service Manager](https://hotfix.jobs/jobs/2bf698f9-a179-4b56-b135-ca5371fac66f) - Agency - Richmond, VA - $75k – $115k/yr

**Apply:** https://hotfix.jobs/jobs/acf23c94-1495-4d0f-92ea-59947b837a39
**Canonical:** https://hotfix.jobs/jobs/acf23c94-1495-4d0f-92ea-59947b837a39