Account Services Manager - Franchise Growth
47 – 88Chicago, ILOnsite5+ YOE
Summary
Manages account services for franchise growth by sourcing and closing new leads within decentralized franchise seller relationships, cross-selling Square products, and collaborating with sales teams to expand merchant footprint and achieve revenue targets.
About the role
You Will
- Source, work, and close new leads not currently utilizing Square within our Decentralized Franchise Seller relationships.
- Understand customer needs to help achieve their business goals through Square
- Cross sell and upsell products and features by discovering customer leads
- Effectively and strategically address customer concerns and issues
- Collaborate closely with a Senior Account Manager to develop growth strategies to expand the overall footprint of our Decentralized Franchise Sellers
- Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
You Have
- 5+ years experience in Sales, Business Development, Account Management or related field
- Experience sourcing and closing sales opportunities and building client relationships.
- Experience successfully managing a pipeline to achieve revenue targets
- Strong interest in business operations and strategy
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Comfort in ambiguity and providing feedback on new processes that will be need continued refinement
- Entrepreneurial spirit who is always looking for opportunities to improve how we work with our sellers
- A BA/BS or relevant experience
Technologies We Use and Teach
- Experience with Salesforce is a plus
- Comfort leveraging AI tools to enhance productivity
Skills
SalesforceAI toolsSalesBusiness DevelopmentAccount ManagementPipeline ManagementSales StrategyCustomer Relationship ManagementCross-sellingUpselling
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