Account Manager - Healthcare vertical
Manage Enterprise and Mid-Market accounts in logistics/delivery, owning retention, growth targets, and client relationships. Drive account expansion, run QBRs, and collaborate cross-functionally to solve operational issues.
Key Responsibilities
Account Ownership & Client Partnership
- Support and manage a book of Enterprise and Mid-Market accounts, serving as the main point of contact both externally with the client and internally across teams
- Ensure each account runs smoothly, stays healthy, and fosters a strong sense of partnership
Retention, Growth & Client Satisfaction
- Own net revenue retention and account growth targets for your book of business
- Drive expansion by identifying and executing on opportunities within existing accounts
- Champion client satisfaction, measured by client NPS scores
Strategic Account Planning
- Understand each account deeply, mapping out account plans, identifying growth opportunities, and building and executing strategies to expand revenue and deepen the client relationship over time
Client Engagement & Partnership Health
- Run weekly client meetings, prepare and deliver Quarterly Business Reviews
- Proactively monitor account health using internal dashboards, performance data, and client feedback
Operational Problem-Solving
- Act as the connective tissue between the client and internal teams (Ground Operations, Transportation, Product, and Engineering) to resolve issues, manage escalations, and ensure seamless service delivery
AI Adoption
- Embrace AI and leverage tools and resources to create solutions for clients and for the company, driving efficiency and improving the quality of client interactions
Who You Are
- A Client-First Operator who anticipates problems and delivers solutions proactively
- A Strategic Thinker & Doer comfortable context-switching between high-level planning and hands-on execution
- A Relationship Builder who develops deep, trust-based relationships with clients and internal stakeholders
- Data-Driven and comfortable using dashboards, SQL queries, and AI tools to monitor performance and identify trends
- A Strong Communicator who writes clearly, speaks compellingly to different audiences, and tailors communication appropriately
- AI-Native and eager to lead by example in embracing new ways of working
Desired Experience
- 5+ years of experience in Account Management, Client Success, or a similar client-facing role with direct ownership of a book of business
- Prior experience in logistics, supply chain, e-commerce, or last-mile delivery strongly preferred
- Experience working across Operations, Product, Engineering, and Finance teams to solve client problems in a fast-paced, high-growth environment
- Skilled at preparing and delivering business reviews, building account plans, and communicating confidently with stakeholders at all levels
Compensation & Benefits
- Base salary: $100,000 – $120,000 annually
- Performance-based bonus of up to 20% of base salary
- Competitive equity package
- Comprehensive medical, dental, and vision coverage
- 401k and unlimited PTO for exempt level roles
Manager II, Client Account Manager
Lead and mentor a team of Agency Account Managers while owning strategic agency relationships and driving revenue growth through upsell, cross-sell, and retention initiatives for a CTV performance advertising platform.
Sr. Client Partner, Tech & Telco
Develop and grow relationships with strategic Tech & Telco advertisers at Pinterest. Drive revenue through tailored media strategies, executive relationship management, and new business development.
Platform Solutions Manager
Own post-sales relationships for self-service clients, guiding them through planning, launching, and optimizing TV campaigns on Tatari's platform while driving performance outcomes. Requires 2+ years in post-sales account management and 1-2 years of media buying experience across linear, streaming, and programmatic channels.