# Account Manager
**Company:** [Steno](https://hotfix.jobs/companies/steno)
**Location:** Remote
**Salary:** $75K-$85K
**Experience:** 3+ years
**Skills:** Account Management, Customer Success, Google Workspace, Slack, KPI Tracking, Client Relationship Management, Retention Metrics, Churn Management
**Posted:** 2026-06-24
> Manage a portfolio of law firm clients as the primary point of contact, handling scheduling, issue resolution, and strategic collaboration with Account Executives. Requires 3+ years of account management or customer success experience.
## Job Description
## Responsibilities
- Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability
- Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines
- Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks
- Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back
- Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts
- Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems

## Requirements
- 3+ years of Account Management or Customer Success experience ideally in legal services or a similarly relationship-driven industry
- Talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership
- Highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details
- Excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment
- Experience with KPI-driven accountability - owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement

## Nice-to-Haves
- Experience in legal services or relationship-driven industry

## Compensation & Benefits
- Competitive Base Salary ($75,000–$85,000)
- Stock options
- Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans
**Apply:** https://hotfix.jobs/jobs/account-manager-at-steno-57d6e8f5-98c6-4be9-a2ba-6620bef86c47
**Canonical:** https://hotfix.jobs/jobs/account-manager-at-steno-57d6e8f5-98c6-4be9-a2ba-6620bef86c47