# Account Manager 3, Customer Success
**Company:** [RSA](https://hotfix.jobs/companies/rsa)
**Location:** Remote
**Salary:** $140K-$160K
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, Solution Engineering, Stakeholder Management, Cross-Functional Collaboration, Product Adoption, Renewals, Technical Fluency, Relationship Building, Value-Based Engagement
**Posted:** 2026-06-22
> Customer Success Manager driving product adoption, value realization, and renewals for enterprise identity solutions. Requires 2+ years post-sales experience and strong stakeholder management.
## Job Description
## Roles & Responsibilities
- Help customers realize value quickly and drive strong product adoption.
- Act as a trusted advisor by understanding customer goals, use cases, and business priorities.
- Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations.
- Champion the voice of the customer internally and partner cross-functionally to improve outcomes.
- Take ownership of customer needs and blockers, coordinating the right resources to keep momentum.
- Review product usage, align success plans to customer goals, and adapt guidance as needs evolve.
- Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through.
- Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience.
- Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results.

## Required Skills
- 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles.
- Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other.
- Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.
- Strong stakeholder management and relationship-building skills across customer and internal teams.
- Ability to connect product capabilities to customer goals, business outcomes, and long-term value.
- Experience working cross-functionally with sales, product, support, engineering, and delivery teams.
- Strong organizational skills and consistent follow-through across multiple priorities.
- Bachelor’s degree strongly preferred.
- Technical background or experience in a technical customer-facing role strongly preferred.

## Compensation & Benefits
- Pay Range (On-Target-Earnings) $140,000 - $160,000
- Full-time, non-Sales US employees are also eligible for annual discretionary bonuses that are funded based on prior year company performance.
- RSA Sales team members are eligible to participate in company commission plans.
- RSA offers its eligible US employees a comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance, and a 401(k) retirement plan with company matching contributions.
**Apply:** https://hotfix.jobs/jobs/account-manager-3-customer-success-at-rsa-c8cc9b20-de30-470d-8e30-2faf7f93c907
**Canonical:** https://hotfix.jobs/jobs/account-manager-3-customer-success-at-rsa-c8cc9b20-de30-470d-8e30-2faf7f93c907