# Director Client Partnerships

**Company:** [Spotlight](https://hotfix.jobs/companies/spotlight)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $115k – $160k/yr
**Experience:** 8+ years
**Skills:** tiktok shop, e-commerce, marketplace growth, social commerce, Account Management, People Management, Excel, Google Sheets, gmv, roi, Data Analysis, affiliate marketing, live commerce, paid media
**Posted:** 2026-08-03

> Leads strategic client partnerships, commercial growth, retention, and renewal while managing a pod of Account and Creator Managers. Requires executive presence, direct people leadership, strong commercial judgment, analytical fluency, and 4+ years in e-commerce, marketplace growth, social commerce, or agency account leadership.

## Job Description

## Responsibilities

### Client Relationships
- Serve as the trusted senior voice for client accounts and address issues before they become escalations.
- Set strategic agendas for brands and secure buy-in on direction, budgets, and growth initiatives.
- Build relationships across client organizations to accelerate decisions and unlock resources.
- Identify expansion opportunities, develop the business case, and close additional work.
- Own retention and renewal for the client book, including related commercial conversations.
- Translate performance into actionable stories for executive business reviews and real-time decisions.

### Team Leadership
- Lead a pod of Account Managers and Creator Managers, set standards, review work, and own outcomes across the pod's brands.
- Hire, coach, provide direct feedback, and develop senior operators.
- Maintain enough account knowledge to identify problems proactively.
- Improve team systems and playbooks while reducing rework.

### Growth and Operations
- Own full-funnel growth across assortment, pricing, promotions, content, creator and affiliate programming, live commerce, and paid media.
- Set and achieve quarterly GMV, margin, and ROI targets.
- Use dashboards, funnel diagnostics, and business judgment to prioritize the most important metrics.
- Partner with content, creator, and analytics teams to support client accounts.

## Requirements
- Commercial experience growing accounts, closing expansions, or carrying a revenue target.
- Direct people-management experience, including hiring, coaching, performance standards, and difficult conversations.
- Executive presence and the ability to simplify complex situations for senior stakeholders.
- 4+ years of experience in e-commerce, marketplace growth, social commerce, or agency account leadership.
- Strong analytical skills and fluency with Excel, Google Sheets, and reporting tools.
- Comfort operating with ambiguity and limited precedent.

## Nice to Have
- Hands-on TikTok Shop experience.
- Experience with commerce and social-commerce strategy.

## Compensation and Benefits
- Competitive base salary plus performance-based variable compensation tied to book growth.
- Health benefits and 401(k).
- High autonomy, direct access to top-tier brands, and an entrepreneurial environment.

## Similar roles

- [Account Director, Enterprise](https://hotfix.jobs/jobs/5fad8048-979a-4256-9000-e789ca645a4d) - Prove AI - Remote - $110k – $150k/yr
- [Integrated Client Solutions Director](https://hotfix.jobs/jobs/50d139ff-8eef-4f7e-8dee-92093a47777f) - Basis - Remote - $98k – $125k/yr
- [Customer Sales Director](https://hotfix.jobs/jobs/30cc3cb2-c209-4f32-b3ab-551664965194) - Fivetran - Austin, TX - $95k – $160k/yr
- [Account Director](https://hotfix.jobs/jobs/5dad0b0f-3f13-4410-aabe-217203714421) - Swayable - New York, NY - $140k – $185k/yr
- [Regional Director](https://hotfix.jobs/jobs/a8472f24-0e28-4dff-bb27-8e1d8a2392c8) - ModernFi - Remote - $140k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/accab372-951a-4a00-bc9c-8e16be194010
**Canonical:** https://hotfix.jobs/jobs/accab372-951a-4a00-bc9c-8e16be194010