# Product Manager

**Company:** [Customer.io](https://hotfix.jobs/companies/customerio)
**Location:** Remote
**Role:** Product Management
**Salary:** $137k – $156k/yr
**Experience:** 3+ years
**Skills:** Product Management, SaaS, self-serve growth, Product-Led Growth, AI Tools, A/B Testing, growth experimentation, Data Analysis, activation metrics, retention metrics, monetization, customer experience, Product Design, async collaboration
**Posted:** 2026-08-13

> Own a defined portion of Customer.io’s self-serve customer journey, improving signup, onboarding, activation, and upgrades through customer insight, analytics, and experimentation. The role requires 3+ years of SaaS product management experience and strong cross-functional communication.

## Job Description

## Responsibilities
- Own the product experience of the self-serve journey across signup, onboarding, activation, and upgrade surfaces.
- Identify and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, Design, and Engineering to deliver consistent experiences and reduce time-to-value.
- Run A/B tests and growth experiments to improve conversion and engagement.
- Communicate priorities and progress clearly across teams and leadership.

## Requirements
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
- Experience using or developing AI-powered tooling in a product workflow.
- Track record of improving activation or retention metrics.
- Strong analytical and experimentation skills; data-driven and comfortable with ambiguity.
- Experience collaborating across Product, Marketing, and CX.
- Clear communication skills and ability to simplify complexity and drive alignment.
- Deep curiosity about what helps customers succeed.
- Ability to work autonomously in a remote, async-first environment.

## Compensation & Benefits
- Starting salary: **$137,000–$156,000 USD**, or equivalent in local currency, depending on experience and subject to market rate adjustment.
- Zone 1: **$164,400–$187,200**.
- Zone 2: **$150,700–$171,600**.
- Zone 3: **$137,000–$156,000**.
- Medical, dental, vision, mental health, and supplemental insurance premiums covered for employees and families.
- 16 weeks of paid parental leave.
- Unlimited PTO.
- Remote-work and wellness stipends.
- Professional development budget.

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**Apply:** https://hotfix.jobs/jobs/aca9c040-20cc-4699-b6b9-7e99f7ca8a10
**Canonical:** https://hotfix.jobs/jobs/aca9c040-20cc-4699-b6b9-7e99f7ca8a10