# Staff Designated Support Engineer

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $122k – $161k/yr
**Experience:** 7+ years
**Skills:** SQL, rdbms, ETL, ELT, BI Tools, AWS, Azure, GCP, AI Workflows, DevOps, Python, Java, JavaScript, Spark, Terraform
**Posted:** 2026-07-21

> Designated Support Engineer serving as a dedicated technical partner to Snowflake's Priority Support customers. Provides hands-on post-deployment support, query/cost optimization, issue resolution, release readiness, and executive updates while applying AI tools and advocating for customers. Requires 7+ years customer-facing technical experience, advanced SQL/RDBMS skills, cloud platform expertise, and strong relationship management.

## Job Description

## Responsibilities
- Provide hands-on support for customer needs post-Snowflake deployment, including quick start consultations, issue resolutions, account health monitoring, and critical event support.
- Develop deep understanding of customer's product integration architecture, workloads, and business objectives.
- Design, review, and execute use cases aligned with Snowflake best practices, product features, and functionality.
- Deliver guidance on resolving customer-specific technical challenges.
- Monitor, analyze, and provide actionable recommendations for query performance optimization and cost optimization (warehouse configuration and utilization).
- Work with System Integrator consultants on system integration, positioning, and deployment of Snowflake.
- Own release readiness for priority support customers, lead disaster recovery drills, and provide hands-on migration support.
- Drive high-quality issue resolution, root cause analyses (RCAs), and serve as the internal customer advocate.
- Establish regular technical and executive touchpoints with customers for updates and forward-looking guidance.
- Partner cross-functionally with Product Management, Engineering, and Marketing to surface customer insights and improve products/services.
- Apply AI-powered tooling for triage, log analysis, response drafting, and trend detection; validate outputs and escalate appropriately.
- Be available on-call as needed for customer success.

## Requirements
- 7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or similar customer-facing technical role.
- Bachelor's or Master's degree in Computer Science, MIS, or related field (or equivalent experience).
- Proven success managing enterprise customer relationships as a trusted technical advisor, including communicating with and influencing technical and executive audiences.
- Advanced SQL expertise, including query debugging, optimization, window functions, and performance tuning.
- Strong RDBMS fundamentals: data types, aggregations, execution plans, workload management, and database performance.
- Hands-on experience with distributed or MPP database platforms.
- Experience with ETL/ELT tools and BI/analytics platforms (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Fivetran, Tableau).
- Experience working with large-scale IaaS platforms (AWS, Azure, GCP).
- AI fluency: ability to use AI-assisted workflows for triage, analysis, and response drafting, with critical validation of outputs.
- High emotional intelligence (EQ), empathy, strong customer advocacy skills, and adaptability in a fast-moving environment.

## Nice-to-Haves
- Experience with DevOps or DataOps tooling such as Git, Jenkins, or Terraform.
- Hands-on experience troubleshooting database connectivity (drivers, connectors, client software) and cloud data migrations.
- Solid understanding of internet fundamentals (TCP/IP, HTTP/S, SFTP, DNS) and diagnostic tools for connectivity issues.
- Experience with one or more of: Python, Java, JavaScript, Scala, or Spark.
- Familiarity with common BI and data exploration tools (Power BI, Tableau, MicroStrategy, Business Objects).

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**Apply:** https://hotfix.jobs/jobs/aca147f6-044e-4f10-b56b-786ee1c9cb1b
**Canonical:** https://hotfix.jobs/jobs/aca147f6-044e-4f10-b56b-786ee1c9cb1b