# Customer Success Manager

**Company:** [Bland AI](https://hotfix.jobs/companies/bland-ai)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $120k – $180k/yr
**Experience:** 5+ years
**Skills:** REST APIs, JSON, SQL, AI, Machine Learning, Conversational AI, telephony systems, Incident Management, Customer Success
**Posted:** 2026-04-14

> Own post-sales success for Bland AI's voice AI phone agents. Drive customer outcomes, troubleshoot with engineers, guide on best practices, and identify expansion opportunities for enterprise clients. Requires 5+ years technical customer-facing experience, API/integration fluency, and strong communication skills.

## Job Description

## Responsibilities
- Own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents.
- Diagnose blockers before they become problems, push customers toward high-value use cases, and turn every deployment into a measurable win.
- Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
- Educate customers on best practices, new features, and optimization strategies.
- Uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
- Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
- Operate with positivity, pace, and accountability in a fast-moving startup environment.

## Requirements
- Technical Foundation (CS/Engineering or Equivalent Experience): Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads.
- 5+ Years in Technical Customer-Facing Roles: Experience as a TAM, Technical Lead, Solutions Architect, Customer Engineer or similar role owning post-sales success and enterprise customer outcomes.
- API & Integration Fluency: Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
- Escalation & Incident Management: Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
- Strong Communication Skills: Able to simplify technical concepts for executives and dive deep with practitioners.
- High EQ & Customer Advocacy: Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
- Cross-Functional Collaboration: Proven success partnering with Sales and Engineering to drive adoption and growth.
- Thrives in Fast-Paced Environments: High-ownership operator who excels in rapid, high-impact cultures.

## Nice-to-Haves
- Startup experience or early-stage TAM experience.
- Experience with AI/ML, conversational AI, or telephony systems.
- Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON.
- Background working with voice workflows, call flows, or contact center tech.
- Experience building TAM playbooks or customer onboarding frameworks.

## Compensation & Benefits
- Salary: $120k – $180k base + meaningful equity + benefits.
- Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).

## Similar roles

- [Customer Success Manager](https://hotfix.jobs/jobs/58630ec7-c937-4ed8-ab42-f73335efb25d) - Assembled - San Francisco, CA - $120k – $150k/yr
- [Customer Success Manager, DFR Majors](https://hotfix.jobs/jobs/be60d4ab-e5fe-4eb7-84a2-68359bfd95da) - Skydio - Remote - $120k – $160k/yr
- [Technical Customer Success Manager](https://hotfix.jobs/jobs/94035e21-63fc-4517-a2e1-38e85a370f70) - Armis - Dallas, TX - $120k – $159k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/3b1d5555-255b-490b-b79b-cb652fe8a2bc) - Findigs - New York, NY - $120k – $150k/yr
- [Customer Success Manager, EDU](https://hotfix.jobs/jobs/47bb0042-50b8-485f-85ae-7dadfec93eb4) - CodeSignal - Remote - $120k – $160k/yr

**Apply:** https://hotfix.jobs/jobs/ac6260d2-d5b2-4868-b52f-7316271bd374
**Canonical:** https://hotfix.jobs/jobs/ac6260d2-d5b2-4868-b52f-7316271bd374