# Customer Support Specialist, Payroll Setup

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Skills:** Customer Support, Problem Solving, CRM, Payroll, english proficiency, time management, Process Improvement
**Posted:** 2026-07-22

> Provide expert customer support for Rippling's Payroll product, resolving issues via multiple channels, documenting interactions in CRM, and collaborating with Product/Engineering on feedback to drive improvements. Requires PST/MDT location, strong communication, and problem-solving skills.

## Job Description

## Responsibilities
- Become a product expert in Rippling's Payroll product, maintaining high product knowledge to assist customers and colleagues.
- Take ownership of customer issues from start to finish in a fast-paced environment.
- Respond promptly to customer inquiries via email, chat, or video conferencing.
- Resolve product or service issues by understanding complaints, identifying causes, selecting and explaining solutions, and following up for resolution.
- Document and track customer interactions, transactions, comments, and complaints in the CRM system.
- Gather customer feedback and collaborate with Product and Engineering teams to share insights for product improvements.
- Stay updated on company policies, procedures, and product updates.
- Work under time constraints, meet schedules, and handle unexpected deadlines.
- Deliver exceptional customer service and ensure satisfaction by going the extra mile.

## Requirements
- Must be located in PST or MDT time zones.
- Ability to work 9am-5:30pm PST.
- Proficient in English with strong written and verbal communication skills.
- Demonstrated experience in problem-solving with high attention to detail.
- Strong organizational skills and experience improving processes.
- Flexibility to adapt to changing job duties and responsibilities.
- Excellent time management skills and ability to prioritize tasks.

## Compensation
This is a non-exempt, full-time, hourly position with eligibility for overtime.
- $23.49 USD per hour (US Tier 2)
- $22.19 USD per hour (US Tier 3)

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