# IT Support Engineer

**Company:** [LiveKit](https://hotfix.jobs/companies/livekit)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $125k – $150k/yr
**Experience:** 3+ years
**Skills:** Okta, Workspace One, Google Workspace, Slack, macOS, Bash, Python, Google Apps Script, SOC 2, ISO 27001
**Posted:** 2026-06-02

> As an IT Support Engineer, you will provide frontline IT support and manage endpoint operations, focusing on building reliable systems for a distributed team. You will administer identity and access workflows, manage endpoint devices, and support SaaS administration.

## Job Description

## What You'll Do

### IT Support and Internal Enablement

* Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues
* Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning)
* Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience
* Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through

### Identity, Access, and Endpoint Operations

* Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns
* Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene
* Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal
* Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)

### SaaS Administration and Collaboration Tooling

* Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards
* Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs
* Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines
* Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination

### Cross-Functional Partnership and Continuous Improvement

* Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows
* Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems
* Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates

## Who You Are

* 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment
* Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows
* Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
* Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)
* Excellent written and verbal communication skills — you can explain technical steps clearly and keep stakeholders informed without overloading them
* Strong ownership and judgment — you can prioritize, handle ambiguity, and build systems that reduce future work

## Nice to Have

* Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes
* Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene
* Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work
* Experience supporting globally distributed teams, including logistics for hardware and device returns

## Our Commitment to You

* An opportunity to build something truly impactful to the world
* Contribute to open source alongside world-class engineers
* Competitive salary and equity package
* Health, dental, and vision benefits
* Flexible vacation policy

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**Apply:** https://hotfix.jobs/jobs/ac41a6e4-8aad-48ed-b284-51b875fcf1be
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