# Customer Success Manager, DFR Mid-Market - Northeast

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $160k/yr
**Skills:** Customer Success, Implementation Management, Project Management, Sled/Public Safety, Enterprise Account Management, Quarterly Business Reviews, Technical Troubleshooting, Remote Customer Engagement, Unmanned Aircraft Systems, Part 107
**Posted:** 2026-05-27

> Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.

## Job Description

## Responsibilities
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with mid-market enterprise customers for successful delivery of technology and services
- Develop healthy customer relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit customer needs
- Advocate for mid-market customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure customers are getting value from Skydio technology
- Manage ~50 accounts driving adoption to ensure expansions and renewals of book of business
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying vertical specific pain points

## Requirements
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Ability to travel 20+% of the time
- Ability to obtain Part 107 certificate
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
- Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment

## Compensation & Benefits
- Annual base salary range: $120,000 - $160,000
- Equity in the form of stock options
- Comprehensive benefits packages including group health insurance plans
- Paid vacation time, sick leave, holiday pay
- 401K savings plan
- Relocation assistance may be provided for eligible roles

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