# Technical Support Engineer 3, Premier

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Dublin, Ireland, Paris, France, Sao Paulo, Brazil
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** SaaS, Linux, Programming, Technical Support, Infrastructure, Monitoring Solutions, Datadog Integrations, Knowledge Base Documentation
**Posted:** 2026-08-12

> Provides multi-channel technical support and platform guidance to Datadog’s Premier Customers, reproducing issues, investigating integrations, and building customer relationships. The role requires 5+ years of SaaS technical support experience, programming familiarity, Linux knowledge, and weekend availability.

## Job Description

## Responsibilities
- Respond to client requests via phone, chat, and tickets while educating clients on platform use.
- Develop relationships with Premier Customers and understand their distinct environments.
- Reproduce issues and investigate Datadog’s 600+ integrations.
- Create documentation and knowledge base articles for varied technologies.
- Drive product conversations based on needs and problems identified during client interactions.
- Participate in routine health-check meetings with Premier Customers.
- Work from a Datadog office 3–5 days per week.

## Requirements
- 5+ years of related experience in multi-channel technical support at a SaaS company.
- Programming experience and basic knowledge of Linux.
- Self-motivated, detail-oriented, and committed to continuous learning.
- Critical thinker with a client-centric approach.
- Able to make decisions and recognize when escalation is needed.
- Previous Premium or Enterprise technical support experience.
- Knowledge of current infrastructure, monitoring solutions, and related technologies.
- Able to work a rotating schedule, including weekends.

## Benefits
- Best-in-class onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with access to Community Guilds and Inclusion Talks.

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