# Manager, IT Operations

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $153k – $269k/yr
**Experience:** 5+ years
**Skills:** Okta, Google Workspace, Zoom, Slack, Jamf, Saas Tools, It Support, Helpdesk Metrics, Vendor Management
**Posted:** 2026-07-01

> Lead and develop the New York IT Operations team at Figma, driving roadmap execution, performance management, metrics dashboards, process improvements, cross-functional partnerships, procurement, and IT projects in a hybrid environment. Requires 5+ years IT support and 3+ years people management experience with SaaS tools like Okta, Google Workspace, and JAMF.

## Job Description

## What you'll do at Figma

- Lead and develop IT Operations in New York Hub by coaching and supporting the New York IT Operations team and contractors
- Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
- Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance. Use these metrics to identify root causes and create solutions
- Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests, automations, lifecycle management)
- Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives
- Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
- Lead and own IT projects from conceptualization to completion involving cross departmental collaboration

## Requirements

- 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities
- 5+ years of direct IT support experience
- Experience working with remote teams, multiple offices, and different time zones
- Ability to partner with both technical and non-technical collaborators on a global level and experience managing vendors and contractor workforces
- Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS tools
- Excellent communication and analytical skills with the ability to effectively prioritize and lead through complex situations

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