# Staff Product Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom, Berlin, Germany, Dublin, Ireland
**Role:** Fullstack Engineering
**Experience:** 7+ years
**Skills:** Ruby, Python, Perl, Distributed Systems, SaaS, Continuous Deployment, Feature Flags, Technical Architecture, Front-End Development, Back-End Development
**Posted:** 2026-07-20

> Leads technical architecture while building front-end and back-end systems for a scalable SaaS product. The role combines hands-on development with technical leadership, mentoring, cross-functional collaboration, and a focus on reliability and operational excellence.

## Job Description

## Responsibilities
- Contribute to the technical architecture as the product scales to serve requests from customers worldwide.
- Balance agility with scalability and availability through continuous deployment and incremental, feature-flagged releases.
- Contribute to all phases of software development, including ideation, prototyping, design, and implementation.
- Build both back-end and front-end systems in collaboration with designers, product managers, researchers, and data analysts.
- Provide hands-on development, technical leadership, and architectural guidance.
- Coach and mentor engineers and support their hiring and career development.
- Partner with the Engineering Manager on team development and technical strategy.
- Raise technical standards for performance, reliability, and operational excellence.

## Requirements
- Significant demonstrated impact on products and/or engineering teams.
- Deep knowledge of a high-level programming language, such as Ruby, Python, or Perl.
- Experience with distributed systems.
- 2+ years as the primary technical leader for a team.
- Experience collaborating directly with product teams and designers.
- A proven track record of delivering value to customers or users.
- Experience building SaaS products is preferred.

## Benefits
- Competitive salary and equity.
- Weekday lunch, snacks, and a fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks as standard, with Windows available for certain roles.

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**Canonical:** https://hotfix.jobs/jobs/abb5e915-f922-46de-a4dd-673543f7fb05