# Client Value Partner

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Customer Success, Strategy Consulting, Change Management, Process Re-Engineering, Program Management, Project Management, Executive Communication, Value Engineering, Process Intelligence, Artificial Intelligence, Business Transformation, Adoption Strategy
**Posted:** 2026-08-18

> Leads strategic customer value and transformation programs, partnering with C-level executives and coordinating cross-functional teams to drive Celonis adoption, measurable business impact, and long-term success. Requires at least 10 years of relevant experience in customer success, consulting, or transformation leadership.

## Job Description

## Responsibilities
- Lead strategic customer engagements as the accountable program lead and engagement manager.
- Build relationships with C-level executives and embed Celonis into customer strategic objectives.
- Staff engagements using global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and Centers of Excellence maturity.
- Mentor and coach team members and provide performance feedback to managers.
- Own the end-to-end customer value journey, including roadmaps, value plans, adoption, and value realization.
- Influence stakeholders through executive communication, product knowledge, and industry expertise.
- Resolve customer escalations by coordinating internal teams.
- Align Celonis delivery with customer strategies and business-critical priorities.
- Lead customer advisory boards and establish feedback loops for product and service improvement.
- Represent Celonis at conferences, webinars, and industry events through thought leadership.
- Support innovation, asset development, playbooks, resources, and tools for the Value Engineering team.

## Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience.
- Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Deep experience with change management practices.
- Ability to navigate large global organizations and influence through data, facts, and confidence.
- Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
- Consultative approach when engaging senior executives.
- Project management skills and ability to manage multiple workstreams.
- Strong communication skills.
- Self-motivated, proactive, and collaborative approach.
- Ability to thrive in fast-paced, ambiguous environments with diverse stakeholders.

## Nice-to-haves
- Experience with AI-based transformation.
- Patient and entrepreneurial leadership style.

## Compensation & Benefits
- Total compensation includes base salary, bonus, equity, and benefits.
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Paid parental leave, flexible work arrangements, paid time off, learning programs, mentorship, wellness benefits, and paid volunteer time.

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