# Customer Experience Engineer, CXE-T

**Company:** [Docker](https://hotfix.jobs/companies/docker)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** Docker, Containers, DevOps, CI/CD, Cloud-Native Architecture, Secure Software Supply Chain, Proofs Of Concept, Sbom, Artifact Signing, Slsa, DevSecOps, Mcp Gateway, Ai/Ml Workflows, Docker Sbx, Policy-As-Code
**Posted:** 2026-08-05

> Provides scalable post-sales technical enablement, structured PoCs, and architectural guidance across container security, software supply chains, DevOps, and emerging AI agent workloads. The role requires at least five years in a technical customer-facing or platform role, strong Docker expertise, and excellent technical communication.

## Job Description

## Responsibilities

### 1:Many Technical Enablement
- Design and deliver advanced technical sessions, including webinars, live builds, architecture deep dives, and workshops, for platform, DevOps, security, and engineering audiences.
- Create structured enablement series aligned to customer maturity stages, such as secure SDLC, supply chain hardening, and container governance.
- Develop repeatable technical learning paths that drive adoption beyond initial onboarding.

### Structured PoCs & Applied Architecture
- Design scalable PoC frameworks that customers can adopt independently or through cohort-based execution.
- Define technical success criteria and evaluation benchmarks for common adoption scenarios, including policy enforcement, image integrity, SBOM visibility, and secure pipelines.
- Translate Docker capabilities into practical architectural patterns customers can implement.
- Lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives when needed.

### Technical Content & Thought Leadership
- Produce deep technical assets, including recorded walkthroughs, architecture reference guides, advanced implementation blogs, and reusable demo environments.
- Build assets that support customer journey stages and remove common technical blockers.
- Act as a field-informed voice into Product and Engineering by surfacing real-world technical friction.

### Technical Advisory & SE/SA Overflow Support
- Serve as a subject matter expert for non-support technical questions that exceed standard documentation.
- Provide architectural guidance across secure build pipelines, software supply chain integrity, container security and governance, AI/ML workload governance, and AI agent architecture patterns.
- Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles.

## Requirements

- 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles.
- Strong hands-on expertise with Docker and container ecosystems, secure software supply chain practices, CI/CD pipelines, and modern cloud-native architecture.
- Experience designing and executing structured PoCs with defined success criteria.
- Ability to present complex technical topics clearly to senior engineering audiences.
- Strong written communication skills and experience producing technical blogs or deep technical content.

## Nice-to-Haves

- Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance in containerized environments.
- Experience with AI coding agent runtimes and sandboxed execution environments, including agent isolation and MCP tool governance.
- Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads.
- Familiarity with SBOM generation and consumption, artifact signing, provenance such as SLSA concepts, vulnerability management, and policy enforcement.
- Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production.
- Experience implementing or advising on SSDLC practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration.
- Exposure to governance frameworks or regulatory models such as NIST guidance, EU AI Act, and internal enterprise policy frameworks.
- Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
- Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions influenced developer experience and risk posture.

## Compensation and Benefits

- The posting does not specify compensation or benefits.

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