# Professional Services Engagement Manager

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $85k – $144k/yr
**Skills:** Salesforce, Professional Services, Discovery, Scoping, Proposal Development, Statement Of Work, DevOps, Software Development Lifecycle, Cloud Transformation, Forecasting
**Posted:** 2026-06-05

> Engagement Manager scoping outcome-oriented professional services engagements for DevSecOps and platform adoption, partnering with account teams to attach services to strategic deals and manage forecasting in Salesforce.

## Job Description

## What you’ll do

- Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes.
- Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs.
- Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward.
- Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure.
- Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement.
- Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing.
- Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari.
- Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.

## What you’ll bring

- Experience with professional services selling processes, including discovery, scoping, proposal development, and the fundamentals of commercial structuring.
- Experience using Salesforce for opportunity management, forecasting, and quoting.
- Experience working in a pre-sales setting and helping develop statements of work for implementation projects.
- A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes.
- Strong communication and stakeholder management skills, with the ability to build strong working relationships with account teams and customer stakeholders.
- Developing facilitation, negotiation, and problem-solving skills, along with the judgment to know when to consult more experienced team members.
- Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution.
- The ability to work effectively with minimal supervision in a fully remote, asynchronous environment while managing multiple opportunities and maintaining accurate forecasting.

## Compensation & Benefits

- Base salary range: $85,200–$144,000 USD
- Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave

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