# Adoption Strategist

**Company:** [ElevenLabs](https://hotfix.jobs/companies/elevenlabs)
**Location:** Remote
**Role:** Customer Success
**Experience:** 6+ years
**Skills:** Voice Ai, Text-To-Speech, Conversational AI, Elevenagents, Elevencreative, AI Tools, Workflow Automation, Customer Enablement, Adoption Playbooks, Lifecycle Campaigns, Revenue Operations, Adoption Metrics, Webinars, Data Analysis
**Posted:** 2026-08-27

> Build scalable customer adoption and enablement programs for ElevenLabs’ corporate and mid-market customers across APAC. The role requires deep AI product fluency, analytical program design, automation expertise, and fluent English and Mandarin.

## Job Description

## Responsibilities
- Build and deliver scalable enablement and activation programs, including onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks.
- Help corporate and mid-market customers activate core use cases, reach time-to-value quickly, and expand into new use cases.
- Develop deep product expertise across ElevenLabs, especially ElevenAgents and ElevenCreative, and stay current on new products.
- Audit customer agent prompts, configurations, and feature setups to identify gaps and provide adoption recommendations.
- Track adoption metrics, partner with Revenue Operations to improve reporting, and use data to develop regional adoption strategies and playbooks.
- Partner with Account Management and Customer Experience on targeted campaigns, regional workshops, and webinars.
- Coordinate with implementation partners and internal Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering teams.
- Support high-impact initiatives for the local GTM team and global business.

## Requirements
- 6+ years of experience in adoption, customer or partner enablement, digital customer success programs, enterprise growth, or a similar role.
- Experience at an AI-native or highly technical company serving a large, low-touch customer base.
- Experience with voice AI, text-to-speech, conversational AI, or developer-facing products.
- Track record of building adoption programs from the ground up, such as onboarding tracks, scaled playbooks, and self-service content.
- Strong systems-thinking and experience scaling or automating workflows with AI tools.
- Highly analytical, with the ability to identify trends, uncover insights, close gaps, and standardize best practices.
- Ability to drive cross-functional outcomes without direct authority.
- Experience managing a high-volume book of business in the mid-market or commercial segment.
- Fluency in English and Mandarin.

## Similar jobs

- [Customer Service Partner Operations Manager, Mandarin Speaking](https://hotfix.jobs/jobs/20d5ad34-9791-4a8b-a07f-415012eb8c67) - Airbnb
- [Technical Account Manager, Observe](https://hotfix.jobs/jobs/8867918c-67fc-409c-8689-d26fe72b0abf) - Snowflake - Remote - $148k – $194k/yr
- [Sr. Manager, Commercial Customer Success](https://hotfix.jobs/jobs/e7ab87fe-a452-472a-a0a5-24610267ff04) - Vanta - Remote - $198k – $233k/yr
- [Customer Success Team Lead, Enterprise](https://hotfix.jobs/jobs/67d002ac-6c90-40b4-9761-f420b13728fb) - Dandy - Remote - $120k – $120k/yr
- [Senior Training Specialist](https://hotfix.jobs/jobs/9a03eba5-239c-4869-bf35-252fe3b90abf) - Celonis - Bengaluru, India

**Apply:** https://hotfix.jobs/jobs/aaba5167-1dbe-468a-ae0e-344d7d5e271f
**Canonical:** https://hotfix.jobs/jobs/aaba5167-1dbe-468a-ae0e-344d7d5e271f