# Customer Operations Associate

**Company:** [Outset](https://hotfix.jobs/companies/outset)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $115k – $130k/yr
**Experience:** 1+ years
**Skills:** Customer Success, Market Research, Participant Recruitment, Product Troubleshooting, Help Center Content, Internal Documentation, Workflow Automation, AI Tools, Customer Relationship Management, Project Management
**Posted:** 2026-02-12

> Supports customer success by reviewing research studies, assisting recruitment, troubleshooting platform issues, and optimizing workflows with automation. Collaborates with GTM and engineering teams; requires 1-2+ years managing customer relationships and strong organizational skills.

## Job Description

## Responsibilities
- Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
- Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
- Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
- Contribute to product knowledge by building and maintaining help center content and improving internal documentation
- Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
- Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

## Qualifications
- Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
- 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
- Excellent communication skills, with experience adapting communication to relevant audiences
- A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
- Experience developing strong product expertise and/or technical expertise
- Strong organizational skills and experience managing multiple priorities or workstreams in parallel

## Benefits
- Daily collaboration with founders, shaping the core product vision
- Exposure to and collaboration with design and research leaders at top global brands
- Competitive cash and equity compensation

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