# Senior/Staff User Researcher

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA
**Role:** UX Research
**Salary:** $159k – $265k/yr
**Experience:** 5+ years
**Skills:** User Research, qualitative research, quantitative research, mixed-methods research, AI Tools, Claude, custom gpts, Zapier, Notion, Storytelling, Product Strategy, legal domain knowledge
**Posted:** 2026-07-21

> Senior/Staff User Researcher at Harvey AI leading complex qualitative, quantitative, and mixed-methods research programs for AI-powered legal products. Influence product roadmaps, build custom AI research tooling, and become a domain expert in legal workflows while partnering closely with PMs and designers.

## Job Description

## What You'll Do

**Lead Complex Research Programs**
- Own research strategy for a product area or cross-team initiative
- Design and execute end-to-end qualitative, quantitative, and mixed-methods research
- Identify patterns across studies and connect insights to product decisions
- Research how legal professionals work with Harvey and outside of the platform. Translate that into product and design recommendations.

**Shape Product Thinking**
- Partner closely with Product Managers and Designers to frame the right problems
- Influence roadmaps by surfacing unmet user needs, risks, and opportunities
- Push teams beyond validation toward deeper discovery
- Develop strong legal domain expertise and excited to become an expert in both the Harvey product and the legal industry

**Raise the Bar on Craft**
- Produce clear, compelling synthesis and storytelling
- Identify where AI reduces friction in research process and comfortable building custom scripts, integrations, or AI agents where off-the-shelf tools fall short
- Model strong research rigor, ethics, and judgment
- Ability to prototype and ship research insight tooling improvements yourself before pulling in Eng support

**Operate as a Trusted Partner**
- Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly
- Influence without authority across teams
- Help partners develop stronger research instincts

## What You Have
- 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
- Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
- Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
- Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
- Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration.
- Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning.
- A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively
- Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.

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**Apply:** https://hotfix.jobs/jobs/aa4e52b9-4649-44ce-bc39-146eb7661866
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