# Product Manager, CAD

**Company:** [Mark43](https://hotfix.jobs/companies/mark43)
**Location:** Remote
**Role:** Product Management
**Experience:** 4+ years
**Skills:** Product Management, Roadmapping, AI/ML, Real-Time Systems, Product Analytics, Cross-Functional Collaboration, Stakeholder Management, Workflow Design, Video Streaming, Data-Informed Decision Making
**Posted:** 2026-06-04

> Own and evolve CAD product areas for mission-critical public safety workflows. Partner with engineering and cross-functional teams to deliver real-time, AI-enhanced dispatch and incident management features.

## Job Description

## What You'll Do

- Owned the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities
- Partnered closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel
- Worked directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements
- Defined requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making
- Collaborated with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents
- Leveraged product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance
- Collaborated with sales, implementation, and go-to-market teams to support new launches and customer adoption
- Prioritized and refined the product backlog using customer feedback, operational insights, analytics, and business goals
- Balanced new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments

## What You'll Need

- 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operationally complex environments
- Proven ability to own and deliver product areas end-to-end with a strong focus on execution
- Experience working closely with engineering teams in a collaborative, one-team environment
- Comfort partnering cross-functionally with sales, implementation, support, and customer stakeholders
- Strong communication skills with the ability to engage effectively with both technical and non-technical audiences
- Experience building workflow-heavy, real-time, or operational products; public safety experience is a plus
- Experience or strong interest in AI, machine learning, or decision-support systems and how they can be applied responsibly in operational environments
- Familiarity with products that incorporate video streaming, multimedia workflows, computer vision, or other real-time data sources is a plus
- Experience using analytics, experimentation, and operational metrics to guide product decisions and measure impact
- A data-informed mindset with the ability to make thoughtful, customer-driven decisions in complex environments

People who thrive on our team also tend to share the following characteristics:
- Humble, open, and curious
- Communicative and collaborative
- Capable and driven
- Calm under pressure

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