# Client Solutions Lead

**Company:** [Office Hours](https://hotfix.jobs/companies/office-hours)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $150k – $250k/yr
**Skills:** Customer Success, Account Management, Revenue Growth, Team Leadership, Operational Excellence, Client Delivery, Onboarding Programs, Professional Development, Sales Collaboration, Enterprise Customers
**Posted:** 2026-03-17

> Leads Client Solutions team to drive revenue growth, account expansion, and customer retention while ensuring delivery excellence and scaling operations. Owns hiring, coaching, and process improvements in a high-growth expert network environment.

## Job Description

## Responsibilities

**Own Segment Performance**
- Drive revenue growth, account expansion, and customer retention across the Client Solutions organization.
- Ensure the team consistently meets or exceeds revenue goals while maintaining strong client relationships.

**Build and Develop the Team**
- Lead hiring, coaching, and professional development for Managers, CSMs, and CSAs.
- Maintain high talent density by developing strong performers and making thoughtful hiring decisions.

**Lead Client Delivery Excellence**
- Ensure projects run smoothly across accounts, customer relationships remain strong, and delivery quality remains consistently high.

**Lead the Client Solutions Organization**
- Continuously improve how the Client Solutions organization operates and scales.
- Shape onboarding programs, strengthen professional development and training, improve operational playbooks, and raise the performance bar across the team.
- Bring insights from client work back into the company to improve product, platform, and customer experience.

## Requirements
- Experience leading Client Success, Account Management, or Customer Solutions teams in a high-growth environment.
- Strong track record of driving revenue growth, account expansion, and customer retention.
- Proven ability to hire, coach, and develop high-performing teams.
- Operational mindset with the ability to improve systems, processes, and execution at scale.
- Ability to balance strategic thinking with hands-on leadership.
- Excellent communication skills and ability to collaborate across Sales, Product, and Leadership.
- High standards for performance and strong accountability for results.

## Nice-to-Haves
- Experience leading client-facing teams in marketplace, consulting, or expert network businesses.
- Background working with enterprise customers or complex project-based delivery.
- Experience scaling customer success or service organizations from early stages.
- Familiarity with knowledge marketplaces, AI, or expert networks.

## Compensation & Benefits
- Competitive salary and equity.
- Medical, dental, and vision coverage.
- 401(k).
- Monthly wellness and fitness stipend.
- Paid time off policy, along with company holidays.
- Annual company off-sites.
- Parent-friendly policies, remote flexibility, and paid family leave.
- Pay range: $150K - $250K (base + $100K bonus), based on seniority and relevant experience.

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**Canonical:** https://hotfix.jobs/jobs/a9ba6e56-9260-4ff7-9bab-01a5c1ffbbf1