# Customer Success Manager

**Company:** [Socket](https://hotfix.jobs/companies/socket)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** B2B SaaS, Customer Success, Renewals, Upsell, Cybersecurity, Account Management, Relationship Building, C-Suite Communication, Quarterly Business Reviews, Cross-Functional Collaboration
**Posted:** 2026-06-15

> Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.

## Job Description

## What You'll Do
- Meet and exceed revenue targets by working closely with our SMB customers’ Security teams.
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

## What You'll Bring
- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
- Experience selling in the cybersecurity (or related) industry.
- Proven track record of meeting or exceeding renewal and upsell quotas.
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- Strong written and verbal communication and experience communicating at every level including the C-Suite.
- An aptitude to take on new projects outside the normal scope of the day to day role as needed.
- Willingness to travel for customer and company meetings as needed.

## Benefits
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites

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**Apply:** https://hotfix.jobs/jobs/a8ecdc21-cda2-487d-a3ee-f46e89ff8985
**Canonical:** https://hotfix.jobs/jobs/a8ecdc21-cda2-487d-a3ee-f46e89ff8985