# GTM Technical Onboarding Program Manager

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $226k – $251k/yr
**Experience:** 5+ years
**Skills:** technical enablement, Solutions Engineering, Solutions Architecture, technical training, curriculum development, Instructional Design, Program Management, AI/ML, saas platforms, technical consulting
**Posted:** 2026-07-28

> Design and deliver role-specific onboarding (days 30-90) for OpenAI's technical GTM roles, building curricula, hands-on labs, assessments, and certifications that translate complex AI product knowledge into customer-facing capability. Requires 5-8 years in technical enablement or customer-facing technical roles plus strong program management skills.

## Job Description

## Responsibilities
- Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles.
- Define learning outcomes and readiness standards in partnership with technical GTM leaders.
- Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior.
- Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios.
- Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness.
- Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve.
- Coach subject-matter experts and facilitators to teach technical content clearly and effectively.
- Establish repeatable content-governance and reinforcement systems that scale across roles and regions.
- Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency.

## Requirements
- 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role.
- Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations.
- Experience working directly with customers on complex, deeply technical SaaS platforms.
- Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations.
- Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams.
- Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios.
- Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders.
- Strong program management, facilitation, and written and verbal communication skills.
- Willingness to work in-office in San Francisco.

## Nice-to-Haves
- Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred.
- Direct experience working with AI/ML products or platforms is preferred.
- Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus.
- Familiarity with instructional design principles or adult learning is a plus.
- Experience leading subject-matter expert programs or designing technical assessments and certifications.

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