# Customer On-Site

**Company:** [Traba](https://hotfix.jobs/companies/traba)
**Location:** Mechanicsburg, PA
**Role:** Customer Success
**Salary:** $50k – $54k/yr
**Experience:** 1+ years
**Skills:** Excel, email communication, Onboarding, scheduling, operations management, Incident Management, Performance Management, ppe management
**Posted:** 2026-07-23

> Manages on-site relationships, worker onboarding, scheduling, support, performance, and staffing operations in a warehouse or manufacturing environment. Requires 1–2+ years of operations or customer-facing experience, strong communication, bilingual ability, and a high school diploma or equivalent.

## Job Description

## Responsibilities
- Serve as the primary relationship owner for site supervisors, workers, and facility contacts.
- Facilitate worker onboarding, introductions, first-day check-ins, interviews, and start schedules.
- Oversee worker vetting, drug testing, and onboarding end to end.
- Assist workers with clock-ins, pay questions, and performance feedback.
- Manage worker performance on-site and escalate issues to internal teams as needed.
- Communicate attendance issues, staffing changes, and operational updates between the client site, operations, and worker support teams.
- Identify and resolve worker performance concerns and site challenges proactively.
- Handle incident management and escalations.
- Support day-to-day site operations and staffing coverage.
- Own shift and schedule management.
- Distribute and manage personal protective equipment (PPE).
- Identify and drive account expansion opportunities.

## Requirements
- High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
- **1–2+ years of experience** in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills.
- Professional demeanor in interactions with workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable, with the ability to coach workers and enforce standards confidently.
- Organized, detail-oriented, and proactive in solving problems.
- Comfortable working in fast-paced, dynamic warehouse environments.
- Bilingual communication ability.

## Compensation
- Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.

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